Fulfillment Advisor
Company: Shift
Location: Austin
Posted on: June 24, 2022
Job Description:
Job DescriptionAs a Fulfillment Experience Manager you will be
the face of Shift and be directly responsible for bringing trust
and simplicity to all of our appointments with each and every
customer. Your success in the role will ensure that the company
provides all of our customers with the smoothest and easiest
experience possible.What we offer
- Hourly base with monthly bonus eligibility
- Competitive medical / vision / dental benefits for full-time
employees and their families
- Fully-stocked kitchen with snacks and drinksWhat you'll do
- You will own the success of the customer journey
- Partner with the customer to provide excellent service on a
daily basis during every interaction
- Handle multiple interactions with customers daily via
phone
- You have an eye for detail. You will partner with our Quality
Assurance team to ensure our customer stays informed of anything
regarding their vehicle purchase
- Solve problems by working hand in hand with internal Sales,
Financing, and Field Ops teams to ensure a smooth customer buying
experience.
- Make efficient decisions to ensure successful appointments and
excellent customer experience
- Ability to navigate and resolve complex customer situationsWhat
we're looking for
- You're looking for a solid opportunity to gain sales,
management, and customer service experience in an exciting and
innovative start-up environment
- You're a selfÂ-starter with a great attitude who enjoys solving
problems that we haven't encountered before
- Highly motivated individuals with an interest in customer
service and project management
- Strong attention to detail
- An ability to learn quickly and adapt to new situations
- Self-starter and team-orientation
- Calm demeanor under pressure
- Eagerness and desire to take on new responsibilities
- Highly effective oral and written communication, interpersonal,
and organizational skills
- Flexibility with your schedule and are open to working
mornings, nights, and weekends
- Valid driver's license and a clean driving recordNice to haves
- Previous Customer Service experience
- Experience with Salesforce, Slack, Talk Desk
Keywords: Shift, Austin , Fulfillment Advisor, Other , Austin, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...