Fairmont Gold Supervisor
Company: Fairmont Austin
Location: Austin
Posted on: June 23, 2022
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Job Description:
Fairmont Gold Supervisor
At Fairmont Hotels & Resorts, unparalleled service and luxury await
guests of Fairmont Gold, our exclusive "hotel within a hotel"
experience. As a Fairmont Gold Concierge, you will have the
opportunity to display not only your passion for personalized guest
service, but also for the very best attractions, events and venues
your community has to offer!
Reporting to the Fairmont Gold Manager, responsibilities and
essential job functions include but are not limited to the
following:
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor
worldwide
- Learning programs through our Academies and Educational
Assistance for further development
- Opportunity to develop your talent and grow within your property
and across the world!
- Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer professional, friendly and engaging
service
- Lead and supervise the Fairmont Gold Lounge Attendants to ensure
department standards and operating procedures are adhered
- To monitor maintenance of the physical Fairmont Gold product
- Review all Fairmont Gold reservations to ensure requests are
met
- Ensure the highest possible revenues are generated for Fairmont
Gold, working with the Front Office team on daily upsell
programs
- Handle guest concerns and react quickly, logging and notifying
proper areas
- Train all Fairmont Gold Lounge Attendants
- Develop and maintain strong guest relationships to ensure
Fairmont Gold loyalty
- Provide exceptional Concierge information to our guests about
local and area attractions
- To follow department policies, procedures and service
standards
- To follow all safety policies
- Other duties as assigned
Your experience and skills include:
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced
environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and
courteous at all times
- Ability to work holidays and weekends as needed
Physical Demands
This position requires:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 20lbs.
- Occasional ascending or descending ladders, stairs and ramps
Required Education and Experience
- Previous guest service experience required
- Previous Property Management System experience preferred
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated
verbal & written communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced
environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and
courteous at all times
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are
and you can find a job and brand that matches your personality. We
support you to grow and learn every day, making sure that work
brings purpose to your life, so that during your journey with us,
you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and
together we can imagine tomorrow's hospitality. Discover the life
that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status
quo! #BELIMITLESS
Fairmont Austin is proud to be an Equal Opportunity Employer
EOE/M/F/V/D.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: Fairmont Austin, Austin , Fairmont Gold Supervisor, Other , Austin, Texas
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