Scheduling Coordinator

Company: City of Austin, TX
Location: Austin
Posted on: May 16, 2022

Job Description:

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Position Information

Position Information

Posting Title Scheduling Coordinator Job Requisition Number COA085923 Position Number 115582 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications

Education and/or Equivalent Experience:

* Graduation with a Bachelor's degree from an accredited college or university with major coursework in Business or Public Administration or related field, plus five (5) years of experience in a professional/administrative capacity.
* Education can substitute for the required experience for up to five (5) years. Experience can substitute for education for up to four (4) years.

Licenses or Certifications:

* None.

Notes to Applicants

IMPORTANT INFORMATION

* Please note that your resume will not substitute for your employment application.
* To be considered, all relevant employment information must be included in your on-line application.
* Statements such as "see resume" will not be accepted.
* Describe your specific experience for each position.
* You may use "N/A" for fields that are not applicable.
* Ensure your on-line application and resume mirror each other and does not have conflicting dates or information.
* Starting salary will be based on overall relevant experience from your employment application, not your resume or cover letter.

Note: A Microsoft Excel assessment may be administered as part of the interview process.

Note: We reserve the right to verify high school and college education for the top candidate(s).

Pay Range

$19.82 - $25.27 per hour

Hours

Monday through Friday, 8:00 a.m. to 5:00 p.m.; some weekends and evenings may be required if business needs dictate such.

Job Close Date

05/16/2022 Type of Posting Reserved for City Employees Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Road, Austin, Texas Preferred Qualifications

Preferred Experience:

* Experience managing employee work schedules for an organization that consists of a staff of 50 or more people, involving multiple work groups.
* Experience utilizing workforce management software in managing employee work schedule assignments and personal leave dates.
* Proficiency in utilizing Microsoft Excel, to include formula calculations and creating links within workbooks.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

* Creates and maintains schedules for the workforce.
* Processes all scheduling transaction(s) towards staffing level needs and vacancies.
* Manages forecasted scheduling needs for staff, including work schedule assignments, days off rotations, and notifying staff of overtime assignments.
* Executes and manages the shift bid process.
* Manages all aspects of the scheduling software application.
* Develops, analyzes, and generates staffing reports based on personnel assignments, short and long term leave scenarios, vacancies, and workload data.
* Researches, reports, and makes recommendations to management on potential solutions to business needs related to staffing models and workload data metrics.
* Develops and implements scheduling policies and procedures.
* Develops and or delivers training as it applies to scheduling policies and procedures.

Responsibilities - Supervisor and/or Leadership Exercised:

* May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

* Knowledge and experience using databases and spreadsheets.
* Skill in data analysis and problem solving.
* Skill in handling multiple tasks and prioritizing.
* Skill in oral and written communication.
* Skill in planning and organizing.
* Skill in using computers and related software.
* Skill in planning and organizing.
* Ability to work effectively in a team or as an individual contributor with a limited amount of supervision.
* Ability to work with frequent interruptions and changes in priorities.
* Ability to quickly recognize and analyze irregular events.
* Ability to perform mathematical calculations.
* Ability to establish and maintain good working relationships with other city employees and the public.
* Ability to train others.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* * This position requires a graduation with a Bachelor's degree from an accredited college or university with major coursework in Business or Public Administration or related field, plus five (5) years of experience in a professional/administrative capacity. Education can substitute for the required experience for up to five (5) years. Experience can substitute for education for up to four (4) years. Do you meet these minimum qualifications?
* Yes
* No


* * How many years of experience do you have managing employee work schedules for an organization consisting of at least 50 staff and multiple work groups? Please check one of the following:
* None
* Up to 1 year
* 2 - 3 years
* 4 - 5 years
* More than 5 years


* * How many years experience do you have analyzing Call Center data and making scheduling recommendations based on that analysis?
* None
* Less than 1 year
* 1 - 2 years
* 3 - 5 years
* More than 5 years


* * Describe your experience analyzing Call Center data and making scheduling recommendations based on that analysis.

(Open Ended Question)


* * Describe your experience utilizing Workforce Management software applications with regards to managing employee work schedule assignments and personal leave.

(Open Ended Question)


* * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?
* No experience
* Basic: create/edit simple documents, spreadsheets, & emails
* Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
* Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another


* * If selected as a top candidate, do you agree to a criminal background investigation?
* Yes
* No


* * Are you a current City of Austin employee?
* Yes
* No



Optional & Required Documents

Required Documents

* Cover Letter
* Resume

Optional Documents

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