Bilingual Medical Receptionist - South Austin
Company: Texas Health Action
Location: Austin
Posted on: May 16, 2022
Job Description:
Job DescriptionTexas Health Action (THA) is a community-informed
non-profit organization dedicated to providing access to culturally
affirming, quality health services in a safe and supportive
environment, with an expertise in serving LGBTQIA+ people and those
impacted by HIV. THA's programs include Kind Clinic, Waterloo
Counseling Center, and TeleKind (telemedicine services). Read more
about THA here: http://texashealthaction.org. Texas Health Action
is seeking a Medical Receptionist for our South Austin Kind Clinic
to answer phones and handle the day-to-day administrative tasks
required to keep the clinic running smoothly. This person will
attend to patients on the phone and in-person, coordinate and
organize appointments and make documentation to facilitate the
smooth running of the healthcare environment while supporting the
delivery of quality patient care. What you would do:
- Greet patients, answer incoming calls and handle inquiries
- Register patients according to established protocols
- Ensure patient information is accurate including billing
information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Move patients through appointments as scheduled
- Schedule patient appointments
- Report statistics as required
- Manage incoming and outgoing post
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
- Complete other clerical duties and office tasks as
assigned
- Create processes and systems that benefit clinic flowHow you
describe your skills:
- Listening is one of your key strengths. You are also able to
manage highly confidential information and situations with the
utmost discretion
- You are the model of the organizations values and people can
readily point to you as an example of how to be
- You love what you do
- You like to plan, but you are ok with plans changing and can
effectively help others manage change
- Excellent verbal and written communication skills
- You consistently meet or beat deadlines in a fast-paced,
quickly changing environment
- You are able to organize daily workload by priorities
- You have great attention to detail while able to see the bigger
picture
- You have a passion and connection to the communities we
serve
- You are adaptable and able to manage change
- You understand when it is prudent to seek outside
expertise
- Your friends describe your personality as positively
contagious
- You balance People and Process
- You value great benefits and a mission driven work culture
- Ability to perform physical tasks related to office
administration (such as seeing, sitting, typing, standing, walking,
turning, reaching, bending, stooping, and turning during the course
of the day)
- Ability to lift and carry up to 25 pounds on a regular
basisRequirementsYour previous work life and education must
include:
- Fluent in English and Spanish
- High School Diploma
- 1 year experience in a medical setting
- Knowledge of medical terminology, procedures and diagnosis
- Knowledge of computer and relevant software applications
- Knowledge of general administrative and clerical proceduresYour
previous work life and education ideally include:
- Prior experience in a non-profit organization
- Prior experience working with historically underserved
populations
- Working knowledge of HIPAA regulations
- Working knowledge of electronic medical record software
- Working knowledge of healthcare insurance preferred
- Bilingual: English and SpanishBenefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403b)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Disability (Short Term & Long Term)
- Training & Development
Keywords: Texas Health Action, Austin , Bilingual Medical Receptionist - South Austin, Other , Austin, Texas
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