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Bilingual Medical Receptionist - South Austin

Company: Texas Health Action
Location: Austin
Posted on: May 16, 2022

Job Description:

Job DescriptionTexas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: Texas Health Action is seeking a Medical Receptionist for our South Austin Kind Clinic to answer phones and handle the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in-person, coordinate and organize appointments and make documentation to facilitate the smooth running of the healthcare environment while supporting the delivery of quality patient care. What you would do:

  • Greet patients, answer incoming calls and handle inquiries
  • Register patients according to established protocols
  • Ensure patient information is accurate including billing information
  • Inform patients of medical office procedures and policy
  • Maintain and manage patient records
  • Move patients through appointments as scheduled
  • Schedule patient appointments
  • Report statistics as required
  • Manage incoming and outgoing post
  • Maintain stock of forms and office supplies
  • Ensure reception area is well maintained, neat and clean
  • Safeguard patient privacy and confidentiality
  • Complete other clerical duties and office tasks as assigned
  • Create processes and systems that benefit clinic flowHow you describe your skills:
  • Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
  • You are the model of the organizations values and people can readily point to you as an example of how to be
  • You love what you do
  • You like to plan, but you are ok with plans changing and can effectively help others manage change
  • Excellent verbal and written communication skills
  • You consistently meet or beat deadlines in a fast-paced, quickly changing environment
  • You are able to organize daily workload by priorities
  • You have great attention to detail while able to see the bigger picture
  • You have a passion and connection to the communities we serve
  • You are adaptable and able to manage change
  • You understand when it is prudent to seek outside expertise
  • Your friends describe your personality as positively contagious
  • You balance People and Process
  • You value great benefits and a mission driven work culture
  • Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
  • Ability to lift and carry up to 25 pounds on a regular basisRequirementsYour previous work life and education must include:
  • Fluent in English and Spanish
  • High School Diploma
  • 1 year experience in a medical setting
  • Knowledge of medical terminology, procedures and diagnosis
  • Knowledge of computer and relevant software applications
  • Knowledge of general administrative and clerical proceduresYour previous work life and education ideally include:
  • Prior experience in a non-profit organization
  • Prior experience working with historically underserved populations
  • Working knowledge of HIPAA regulations
  • Working knowledge of electronic medical record software
  • Working knowledge of healthcare insurance preferred
  • Bilingual: English and SpanishBenefits
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (403b)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Holidays)
    • Disability (Short Term & Long Term)
    • Training & Development

Keywords: Texas Health Action, Austin , Bilingual Medical Receptionist - South Austin, Other , Austin, Texas

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