Claim Specialist - Work from Home
Company: State Farm Mutual Automobile Insurance Company
Location: Austin
Posted on: May 16, 2022
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Job Description:
Overview This is a work from home opportunity. Candidates mustr
reside within 100 miles of Austin, TX. This position is eligible
for up to $2,000 in Welcome Bonuses throughout the first year of
employment. We are not just offering a job but a meaningful career!
Come join our passionate team! As a Fortune 50 company, we hire the
best employees to serve our customers, making us a leader in the
insurance and financial services industry. State Farm embraces
diversity and inclusion to ensure a workforce that is engaged,
builds on the strengths and talents of all associates, and creates
a Good Neighbor culture. We offer competitive benefits and pay with
the potential for an annual financial award based on both
individual and enterprise performance. Our employees have an
opportunity to participate in volunteer events within the community
and engage in a learning culture. We offer programs to assist with
tuition reimbursement, professional designations, employee
development, wellness initiatives, and more! Visit our Careers page
for more information on our benefits , locations and the process of
joining the State Farm team! Who are we? In State Farm Claims, we
believe our future is worth insuring, because insurance isn't about
fearing the future, it's a promise to protect it. This has been our
promise since 1922. And when the unexpected happens, there is no
reason to fear. Instead, our customers will meet YOU, a supportive
claim force providing the help they need. We are people who help
people recover from the unexpected. So when you join our team, you
can feel good that with each interaction, you're helping our
customers get back on their feet. "Like a Good Neighbor, State Farm
is there." YOU would help deliver on that promise! What area of
Claims are we hiring? Several our teams are hiring, and you may be
considered for multiple opportunities where your skills and
qualifications align. Areas for consideration include, but are not
limited to, Auto Injury, Property Complex, Total Loss, PIP/MCP,
Fire Weather & Cat, Home & Commercial - Proximity, Fire Casualty,
Team Managed, etc.. ResponsibilitiesIn this role, you will
consistently deliver a remarkable customer service experience
through handling various fire and auto Claims. Realistic Job
Preview: What it's Like!! Several our teams are hiring, and you may
be considered for multiple opportunities where your skills and
qualifications align. On a daily basis you will: Investigate,
evaluate, negotiate and settle claims for an assigned area. This
may include contacting customers by telephone, written
correspondence and/or various electronic media. Work through an
organized daily schedule, managing both phone calls and task driven
queues. Apply knowledge of policies, procedures, laws, statutes,
and insurance regulations when determining coverage, liability, &
damages. Utilize strong verbal communication skills while resolving
various conflicts and maintaining respect and professionalism.
Foster meaningful relationships with our customers through claims
handling processes. Communicates and collaborates with team members
and business partners to better serve our customers. Licensing:
Depending on placement within the Claims segment - the successful
candidate selected for this position will need to meet necessary
requirements in order to obtain mandated state licenses. This
includes completing applicable licensing exam(s) and background
checks required of various states. Failure to do so may result in
termination. Training: Selected candidates must be available for
mandatory paid training Monday through Friday 8:00am-4:30pm for 10
to 12 weeks. Hours of Operation: Anticipated hours of operation
will be 6:00am to 8:00pm depending on the team you are aligned to.
Employees may be asked to work in a shift environment including
weekends and holidays based on workload and job requirements. Work
Environment: This is a remote role where you will spend a majority
of your time working remotely from your home. QualificationsWe are
looking for team members to join our team with the following:
Remarkable customer service skills with the ability to provide
caring and simple interactions with every customer. Growth mindset
through problem solving, embracing obstacles as learning
opportunities, and maintaining a positive attitude. Ability to work
with a sense of urgency, be well organized and efficiently utilize
technology Strong written, verbal and interpersonal communication
skills Ability to adapt and effectively implement regular process
changes as well as pivot to working across demand pools within the
segment Strong analytical, critical thinking, and decision-making
skills Accountability and resourcefulness Ability to obtain and
maintain mandated state licenses Desired Qualifications: Bachelor's
Degree and/or prior claim handling knowledge and experience
PMCLPI175248085
Keywords: State Farm Mutual Automobile Insurance Company, Austin , Claim Specialist - Work from Home, Other , Austin, Texas
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