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Key Account Support Coordinator

Company: Four Hands
Location: Austin
Posted on: May 16, 2022

Job Description:

Job DescriptionFour Hands, a leader in lifestyle home furnishings, is looking to hire a Key Account Support Coordinator in our Austin, TX, headquarters. This position is expected to partner with our Key Account Support Specialists to achieve maximum results from critical customer relationships. A strong candidate will be a team oriented self-starter that wants to help us reach the next level. This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.If you have an eye for fashion and a passion for excellence and if you want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you. Four Hands is a highly progressive company with a great culture and awesome benefits and we are looking to add to our successful team. A successful candidate at Four Hands will know how to execute all of the responsibilities of the position and…

  • Want to delight our top customers, above and beyond the call of duty
  • Demonstrate a pleasant, friendly style, and highly professional style
  • Be able to communicate clearly, both written and verbal
  • Work accurately, with an eye for detail
  • Focus on building long-term relationships with the customerIN THIS ROLE
    • Respond to customer service inquiries in a timely manner while providing exceptional customer service.
    • Identify the issue and facilitate the resolution, i.e. process return authorizations, credits and/or any other request to satisfy the customer issue.
    • Determine customer service requirements by maintaining consistent contact with customers and the Account Executive; analyzing information and providing solutions
    • Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
    • Maintain a thorough knowledge of the order to cash process and show attention to detail and accuracy when processing orders
    • Maximize customer operational performance by providing resources and technical advice and working to convert customers to using our website
    • Maintain and improve customer-service quality; by resolving problems, building relationships, identifying customer service trends, determining system improvements, implementing change
    • Work diligently to continuously improve the customer experience and the processes within the organization
    • Actively participate in meetings and trainings
    • Uphold our Core Values and be a valuable member of the Four Hands Team
    • Other tasks as defined by ManagementTHE IDEAL PERSON
      • High School Diploma required, Bachelor's Degree preferred
      • Proficient in Microsoft Office with an emphasis on Outlook and Excel
      • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
      • Exhibit a friendly and helpful manner and be able to work well with others in a team environment
      • Excellent organizational skills
      • Ability to make decisions and work independently
      • Active and engaged listener, with the ability to clearly and concisely communicate with various audiencesPowered by JazzHRCbxWc3wDnZ

Keywords: Four Hands, Austin , Key Account Support Coordinator, Other , Austin, Texas

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