Retention Specialist

Company: Elm Street Technology
Location: Austin
Posted on: May 16, 2022

Job Description:

OutboundEngine, the leading done-for-you marketing automation platform for small businesses, is looking for dedicated, high-energy people to join our exceptional Retention Specialist team and help us continue our rapid growth!As a Retention Specialist at OutboundEngine you will spend most of your day interacting with customers in a cancellation stage, predominantly via phone.What you will do as a Retention Specialist:You will respond to customers' requests to cancel their service with OutboundEngineYou'll offer customized solutions, identify sales opportunities and provide service for thousands of customers - one at a time. Be a part of an award-winning team that passionately cares about customers and the companyYour expert recommendations will ensure customers get the most out of the technology they love. What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal ensuring a happy and satisfied customer.You'll handle all things customer retention from billing and payments, plan changes and upgrades, and escalated situations with unsatisfied customers.While you offer solutions and resolve issues, you'll work to transition each customer to a healthy, happy customer.What's in it for you as a Retention Specialist:40k base and uncapped bonus potentialWeekly/Monthly SpiffsVision/Dental/Heath care401k + up to 6% company matchonsite gym + fitness reimbursementfree lunches, snacks and cold brew coffee on tapWe are looking for someone interested in exploring all that Customer Success has to offer and view this position as a great place to learn and grow in your career.

Keywords: Elm Street Technology, Austin , Retention Specialist, Other , Austin, Texas