Company: Elm Street Technology
Posted on: May 16, 2022
OutboundEngine, the leading done-for-you marketing automation
platform for small businesses, is looking for dedicated,
high-energy people to join our exceptional Retention Specialist
team and help us continue our rapid growth!As a Retention
Specialist at OutboundEngine you will spend most of your day
interacting with customers in a cancellation stage, predominantly
via phone.What you will do as a Retention Specialist:You will
respond to customers' requests to cancel their service with
OutboundEngineYou'll offer customized solutions, identify sales
opportunities and provide service for thousands of customers - one
at a time. Be a part of an award-winning team that passionately
cares about customers and the companyYour expert recommendations
will ensure customers get the most out of the technology they love.
What does it take to deliver best-in-class service and technology?
Excellent communication skills, professionalism and a desire to
close the deal ensuring a happy and satisfied customer.You'll
handle all things customer retention from billing and payments,
plan changes and upgrades, and escalated situations with
unsatisfied customers.While you offer solutions and resolve issues,
you'll work to transition each customer to a healthy, happy
customer.What's in it for you as a Retention Specialist:40k base
and uncapped bonus potentialWeekly/Monthly
SpiffsVision/Dental/Heath care401k + up to 6% company matchonsite
gym + fitness reimbursementfree lunches, snacks and cold brew
coffee on tapWe are looking for someone interested in exploring all
that Customer Success has to offer and view this position as a
great place to learn and grow in your career.
Keywords: Elm Street Technology, Austin , Retention Specialist, Other , Austin, Texas
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