Front Desk
Company: Worth Ross Management Co Inc
Location: Austin
Posted on: May 15, 2022
Job Description:
Job DescriptionFRONT DESKDepartment: ManagementSupervisor:
General ManagerHours: Minimum 20 hours per weekFLSA Status:
Non-ExemptPOSITION SUMMARYThis position serves the residents by
providing information and services. Requires a self-motivated,
outgoing, detail oriented, customer service and customer-focused
individual. Welcomes all residents, guests and vendors
professionally and warmly. Controls access to the building through
engaging with all persons entering the building, and checking-in
those guests and vendors who need to. Has excellent interpersonal,
communication, and organizational skills that allow them to work
independently, and without direct supervision. These include;
multi-tasking, e-mailing, telephone etiquette, taking and
communicating important messages, learning and using resident,
guest and vendor names and using them consistently. Identifying and
organizing resources to provide the high level of personal service
that is expected by our residents, their families and other
guests.POSITION RESPONSIBILITIES
- Identifies and clarifies residents' needs and desires. Answers
questions, gives directions and instructions, and develops
inventories of services provided.
- Always takes the resident, guest or vendor to their destination
in the building when time permits instead of pointing or just
giving directions.
- Manages and screens messages.
- Assists residents in establishing accounts and schedules access
for authorized vendors to provide services within units.
- Anticipates services required by ascertaining the mood and
style of residents, identifying options, and developing itineraries
for them.
- Seeks way to improve the services that we already provide, or
possibly add additional services, by listening to resident
comments, observing their usage, and making recommendations to
management.
- Accurately maintains daily logs, records, forms and reports
associated with the position.
- Maintains resident and guest privacy, and the organizations
reputation, by always keeping information confidential.
- Able to understand and react quickly and effectively to any
emergency.
- Consistently monitors and controls all electronic security
control systems and react quickly when there is an issue to be
resolved.
- Continually update job knowledge and experience by
participating in educational opportunities when offered in-house or
by corporate programs.
- Enhances department and organizational reputation by accepting
ownership for accomplishing new and different requests and
exploring opportunities to add value to job accomplishments.
- Enters all pertinent information as quickly as possible
concerning residents, their contact information, family members,
pets, vehicles, insurance, into Building Link . Responsible for
making any changes to this information on a timely basis.
- Responsible for maintaining a safe and secure work environment
for all residents, guests and staff. Follows established safety
guidelines and immediately reports all hazardous conditions or
equipment safety issues to General Manager and Chief Engineer.
- Responds to resident concerns and complaints in a professional
and caring manner. Follows up and tries to resolve all such
concerns and complaints. Elevates issues to General Manager if
necessary/appropriate.
- Manages resident relations to ensure a consistently high level
of service, including timely and complete resolution of resident
concerns and issues, and coordinating special services and
requests.
- Performs other duties and responsibilities consistent with the
position as assigned by the General Manager, Assistant General
Manager, or Lead Concierge.
- Communicates effectively and demonstrates good customer service
skills to residents, guests, vendors and other staff members.
- Supports the positive and professional environment in the
building, and while interacting with the businesses and people in
our neighborhood.
- Demonstrates flexibility in the work schedule by working
weekends, holidays and additional shifts when necessary.
- Attends scheduled in-service training when required and is
reliable and dependable according to attendance and punctuality
standards.DISCLAIMER: This is not an all-inclusive job description:
therefore, management has the right to assign or reassign
schedules, duties and responsibilities to this job at any
time.Flexible - days/evenings/weekends
Keywords: Worth Ross Management Co Inc, Austin , Front Desk, Other , Austin, Texas
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