Referral Coordinator Wellmed at Midtown
Company: UnitedHealth Group
Location: Austin
Posted on: May 15, 2022
Job Description:
Do you have compassion and a passion to help others?
Transforming healthcare and millions of lives as a result starts
with the values you embrace and the passion you bring to achieve
-your life's best work.(sm)Primary Responsibilities:
- Manage the intake of members or the admission/discharge
information post notification
- Work with hospitals, clinics, facilities and the clinical team
to manage requests for services from members and/or providers
- Manage the referral process, processing incoming and outgoing
referrals and prior authorizations, including intake, notification
and census roles
- Provide appropriate triage and care coordination notification
cases for non-clinical assessment/intervention
- Handle resolution/inquiries from members and/or providersThis
is high volume, customer service environment. You'll need to be
efficient, productive and thorough dealing with our members over
the phone. You also must be able to work a flexible schedule that
includes evening hours.You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- HS Diploma or GED
- 1+ years of customer service experience analyzing and solving
customer problems
- Able to create, edit, save and send documents utilizing
Microsoft Word and Excel
- Able to type and talk at the same time and navigate through
multiple screens
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance -Preferred Qualifications:
- Experience working within the health care Industry and with
health care insurance
- Experience working with Medicare and/or Medicaid Services
- Call center experience
- Experience working in a metric-driven work environment
- Clerical or administrative support background
- Knowledge of ICD-9 and CPT codesFull COVID-19 vaccination is an
essential requirement of this role. Candidates located in states
that mandate COVID-19 booster doses must also comply with those
state requirements. UnitedHealth Group will adhere to all federal,
state and local regulations as well as all client requirements and
will obtain necessary proof of vaccination, and boosters when
applicable, prior to employment to ensure compliance.Careers with
WellMed. -Our focus is simple. We're innovators in preventative
health care, striving to change the face of health care for
seniors. We're impacting 550,000+ lives, primarily Medicare
eligible seniors in Texas and Florida, through primary and
multi-specialty clinics, and contracted medical management
services. We've joined Optum, part of the UnitedHealth Group family
of companies, and our mission is to help the sick become well and
to help patients understand and control their health in a lifelong
effort at wellness. Our providers and staff are selected for their
dedication and focus on preventative, proactive care. For you, that
means one incredible team and a singular opportunity to do -your
life's best work.(sm)WellMed was founded in 1990 with a vision of
being a physician-led company that could change the face of
healthcare delivery for seniors. Through the WellMed Care Model, we
specialize in helping our patients stay healthy by providing the
care they need from doctors who care about them. We partner with
multiple Medicare Advantage health plans in Texas and Florida and
look forward to continuing growth.Diversity creates a healthier
atmosphere: OptumCare is an Equal Employment
Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.OptumCare is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: UnitedHealth Group, Austin , Referral Coordinator Wellmed at Midtown, Other , Austin, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...