Workforce Pro Operations Specialist
Company: Accenture
Location: Austin
Posted on: May 14, 2022
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Job Description:
Summary As an Accenture Flex employee, you will apply your
skills and experience to help drive business transformation for
leading organizations and communities. In addition to delivering
innovative solutions for Accenture's clients, you will work with a
highly skilled, diverse network of people across Accenture
businesses who are using the latest emerging technologies to
address today's biggest business challenges. You will receive
competitive rewards and access to benefits programs and world-class
learning resources.DescriptionThe Customer Service Specialist will
be responsible for interfacing with relevant contacts to support
the business operations through various onboarding activities. You
will front end with business users through multiple communication
channels. You will be working with the transaction execution team
for end-to-end handling of tasks. Communication involves video chat
support, email support and ticket support with high interaction
with client stakeholders/contacts.Day-to-day responsibilities may
include, but are not limited to:Interact with key business
operations through Video conference, Emails and Chat to coordinate
project set up, vendor worker onboarding and data managementWork
with the execution team to process tasks such as project setup,
project amendments and other onboarding activitiesCoordination with
multiple client teams to coordinate onboarding and get requests to
resolutionResearch and solve questions on the onboarding process,
data and policy based on internal client information and
policiesProvide status updates on projects during
weekly/monthly/quarterly BR'sData Compliance & Clean up - Analyze
and execute initiatives to promote data integrity and data
complianceLocationThis is not a virtual/remote role; the role is
work site dependent and requires a distinct level of
professionalism. Relocation assistance is not provided.
Qualifications Basic Qualifications3+ years of experience in
customer support or consumer-focused communicationsStrong oral and
written communication in EnglishStrong problem-solving
skillsAbility to juggle multiple deadlines across various tools and
ecosystemsDemonstrated ability to be flexible, think and respond
quickly while maintaining attention to detail.Strong work ethic and
ability to work with minimal supervisionDemonstrates the ability to
work as part of a team adding positive attitude and business
focusStrong organizational skills and attention to
detailComfortable with use of spreadsheets and presentation
softwarePreferred Skills / ExperienceStrong written and oral
communication in EnglishProject Management ExperienceStrong client
leadership communication experienceAs required by theColorado Equal
Pay Transparency Act, Accenture provides a reasonable range of
minimum compensation for roles that may be hired in Colorado.
Actual compensation is influenced by a wide array of factors
including but not limited to skill set, level of experience, and
specific office location. For the state of Coloradoonly, the range
of starting pay for this role is$21.50 andinformation on benefits
is hereCOVID-19 update:The safety and well-being of our candidates,
our people and their families continues to be a top priority. Until
travel restrictions change, interviews will continue to be
conducted virtually.Subject to applicable law, please be aware that
Accenture requires all employees to be fully vaccinated as a
condition of employment. Accenture will consider requests for
accommodation to this vaccination requirement during the recruiting
process.What We BelieveWe have an unwavering commitment to
diversity with the aim that every one of our people has a full
sense of belonging within our organization. As a business
imperative, every person at Accenture has the responsibility to
create and sustain an inclusive environment.Inclusion and diversity
are fundamental to our culture and core values. Our rich diversity
makes us more innovative and more creative, which helps us better
serve our clients and our communities. Read more hereEqual
Employment Opportunity StatementAccenture is an Equal Opportunity
Employer. We believe that no one should be discriminated against
because of their differences, such as age, disability, ethnicity,
gender, gender identity and expression, religion or sexual
orientation.All employment decisions shall be made without regard
to age, race, creed, color, religion, sex, national origin,
ancestry, disability status, veteran status, sexual orientation,
gender identity or expression, genetic information, marital status,
citizenship status or any other basis as protected by federal,
state, or local law.Accenture is committed to providing veteran
employment opportunities to our service men and women.For details,
view a copy of the Accenture Equal Opportunity and Affirmative
Action Policy Statement.Requesting An AccommodationAccenture is
committed to providing equal employment opportunities for persons
with disabilities or religious observances, including reasonable
accommodation when needed. If you are hired by Accenture and
require accommodation to perform the essential functions of your
role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.If you would like to be considered for
employment opportunities with Accenture and have accommodation
needs for a disability or religious observance, please call us toll
free at 1 (877) 889-9009, send us an email or speak with your
recruiter.Other Employment StatementsApplicants for employment in
the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization
in the United States.Candidates who are currently employed by a
client of Accenture or an affiliated Accenture business may not be
eligible for consideration.Job candidates will not be obligated to
disclose sealed or expunged records of conviction or arrest as part
of the hiring process.The Company will not discharge or in any
other manner discriminate against employees or applicants because
they have inquired about, discussed, or disclosed their own pay or
the pay of another employee or applicant. Additionally, employees
who have access to the compensation information of other employees
or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the Company's legal duty to
furnish information.PDN-9644f460-4d27-4bdb-8f93-5421933d2a07
Keywords: Accenture, Austin , Workforce Pro Operations Specialist, Other , Austin, Texas
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