Contact Center - Work From Home - Nights and Weekends
Company: All Web Leads
Posted on: May 14, 2022
In the heart of AWL we have our Award Winning Contact Center
Team that matches consumer requests for insurance quotes with the
agents who can offer the lowest prices - and it's all done in real
time! You will serve as a concierge for our Insurance Agents and
connect interested consumers with ready to assist agents, all in
the comfort of your own home. There is NO insurance license
required because you are not selling!
You will be working as part of a virtual team, interfacing with
other team members to improve the customer experience and help the
group achieve better results. Advancement opportunities available
based on high levels of performance and satisfactory attendance.
This is an exciting opportunity for motivated individuals who want
to make money, help people, and telecommute.
You will need to attend one week of virtual training. A personal
computer with a webcam to complete the first two days of training
will be required. You will need to provide your own high-speed
internet access, ethernet cord, compatible headset, and mouse. AWL
will provide you with a laptop.
* Engage in inbound and outbound calls with consumers looking to
compare insurance rates. Ask them qualifying questions and
encourage them to speak with one of the insurance agents in our
network who will help them to purchase insurance.
* Make outbound follow up calls, inquiring about the consumer's
purchasing experience and making sure their needs were met. Help
consumers get connected with the right agent and record information
about their purchasing experience.
* Communicate with the management team on a regular basis to
discuss personal performance.
* Superior verbal communication skills. Must be energetic, easy to
understand, and good at taking charge of the conversation. You
should enjoy talking on the phone and your smile should shine
through your voice.
* Strong written communication skills. You should be able to
compose your thoughts quickly, type quickly, have a strong grasp of
the English language, and be competent with spelling, grammar, and
* Extremely reliable and dependable.
* We want candidates who are excited about the opportunity to think
creatively, contribute ideas, and make a difference.
* We have multiple shifts to choose from to create your set
* Our hours of operation are from 7am-9pm (M-F), 9am-7pm (Sat) and
Virtual Training Requirements
* Updated Personal Laptop or PC
* Laptop or PC must be able to support Microsoft Office and Teams
downloads (AWL provides login credentials)
* Working Webcam
* Working USB Headset
* Working Mouse
* Highspeed internet (at least 15 mb/s download speed)
* Reside in the state of Texas
* No background noise
* AWL Company issued laptop mailed after training completion
AWL (All Web Leads, Inc.) is one of the most successful customer
acquisition marketing companies in the US. Simply put, we help our
customers acquire customers for the US insurance industry. Our
amazing team of over 1,100 talented and successful professionals
use internet marketing strategies to turn consumer interest in
insurance products into policy sales for the world's largest
insurance carriers and more than 30,000 of their agents. We are
Austin-born and our growth from a 2-person startup in 2005 to a
highly profitable business has been a remarkable journey. We are a
tight-knit team with a fast paced, energetic, and entrepreneurial
company culture that has been ranked a Best Place to Work in Austin
for 2017, 2018, 2019 and 2021 and 2022. AWL fosters a vibrant,
dynamic work culture built on trust, data, technology, passion,
collaboration and winning, where employees want to engage and be
impactful. We provide competitive pay, outstanding benefits, and a
fabulous, fun, collaborative environment that allows our people to
be their best.
Keywords: All Web Leads, Austin , Contact Center - Work From Home - Nights and Weekends, Other , Austin, Texas
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