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Guest Experience Coordinator

Company: Fairmont Austin
Location: Austin
Posted on: January 16, 2022

Job Description:


Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:

-Consistently offers professional, engaging and friendly service
-Assist in implementing a result driven comprehensive communicativeRooms plan consistent with our strategic vision
-Manage Guest communication and recovery

-Support Director of Rooms in managing online/ social media messaging
-Assist in theRooms planning process, communication and potential documentation/records management
-Perform a variety of non-routine duties in the coordination, administration and implementation ofRooms tasks, events, processes
-Coordinate and communicate with other departmentsRooms requests and projects
-Submitting and/or coordinating requisitions for goods and services inRooms operations

-Attends regularly scheduled Front of theHousestaff meetings
-Update status reports, agendas, facility updates
-Other job related tasks as needed


-Previous hotel experienceis an asset
-At least 1 year administrative experience preferred
-Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
-Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
-Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)

-Excellent customer service skills
-Able to effectively communicate English in both written and oral forms
-Degree in Hotel Administration, Communication, Business Administration or Culinary Arts is an asset

Physical Aspects of Position (include but are not limited to):

-Constant standing and walking throughout shift

Visa Requirements:Candidates must be legally eligible to work in the United States.

Keywords: Fairmont Austin, Austin , Guest Experience Coordinator, Other , Austin, Texas

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