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Docucare Associate - Austin, TX

Company: Xerox
Location: Austin
Posted on: January 16, 2022

Job Description:

About Xerox Holdings Corporation: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity, inclusion and belonging. Purpose: Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following: Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) Contributing to service transformation and business growth (KPI: Further profitable service revenue) Specific: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer General: This is an intermediate level job with some work experience Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise Identifies problems in straightforward situations and makes sound decisions using standard procedures Works within established procedures with a moderate degree of supervision Primary Responsibilities: Carries out regular preventative maintenance checks on client fleet of machines Replenishes consumables Maintains log of all activities including on-site parts inventory Maintain clean and tidy devices and surrounding environment Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support Ensures SLA is achieved, and customer requirements are met Commitment to maintaining skill set through personal development and training Promotes knowledge sharing and acts as a mentor/coach Candidate Education: Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma, etc.) Candidate Background: Minimum - Advanced knowledge of all site products and client IT environment Minimum - Experience in a customer-facing service delivery role Minimum - Demonstrates a proactive approach to work with initiative and drive Minimum - Good technical and/or electrical aptitude Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking. 2020 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries. #LI-CH1

Keywords: Xerox, Austin , Docucare Associate - Austin, TX, Other , Austin, Texas

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