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Chief of Staff

Company: KCare
Location: Austin
Posted on: January 16, 2022

Job Description:

About KCare

KCare is a mission-driven software provider for social service agencies. We provide web-based case management, EHR, and analytics solutions with our suite of products for child welfare and social service agencies. We have been providing human services software for 25 years and currently serve over 600 customers. Our team is highly mission-driven and dedicated to empowering social service agencies to provide transformative care and improve outcomes for the populations they serve.

Job Description

We are looking for an ambitious and motivated Chief of Staff to help guide the next phase of our company's rapid growth. Our KCare Chief of Staff will be a key strategic partner to the CEO and the COO. This leader will be responsible for analysis, internal and external communications, contract negotiations, process improvement across teams, and strategy recommendations. This role will report directly to KCare's Chief Executive Officer and work in close partnership with our Chief Operations Officer.

We are looking for an experienced strategist, project manager, and communicator who is excited about our mission and driven to have a social impact. The successful candidate will help set the right strategy and process for key initiatives and lead critical cross-functional efforts. The Chief of Staff will streamline activities within the organization based on the prioritization of our executive team, up-leveling when needed and jumping in to move things forward where necessary. We need someone who excels at "getting things done" in a dynamic entrepreneurial environment, and who gets excited about this unique opportunity to contribute to the long-term success of the company.


  • Work closely with the CEO and COO to support strategy development and execution.
  • Manage cross-functional projects across the organization, working with team members at every level.
  • Work with team leads across the company to facilitate coordination, ensure work is aligned with our strategy and goals, track timelines, and set priorities. This will include supporting M&A integration efforts.
  • Own our internal KPI reporting and analysis--refining what metrics are tracked across departments, ensuring we have up-to-date and accurate numbers, and keeping the team up to date on how we are tracking against our targets.
  • Monitor and report on child welfare and human service policy developments that could impact our market, our customers, or our product development.
  • Create internal and external materials or communications focused on organizational changes, M&A announcements, policy changes, quarterly reporting, and competitive intelligence; this will include creating slide decks, writing memos, building analytical models, and drafting high-impact communication.
  • Review, draft, and negotiate routine contracts, routing requests to outside counsel.
  • Use internal data and your own analytical skills to guide goal setting and tracking for your workstreams and shared leadership initiatives.

    • 5+ years of experience. Experience in top-tier management consulting and/or a high-growth technology organization strongly preferred.
    • Strong verbal and written communication skills with the ability to present ideas with clarity, brevity, and at the right altitude for the audience.
    • Analytical and strategic mindset with the ability to simplify complex information quickly in order to drive decision-making. Comfortable taking ownership and making recommendations for important decisions and strategies, backed by data.
    • Strong Excel skills. Bonus points for SQL and data visualization experience.
    • Creative problem solving (i.e. excels at identifying trends and patterns, developing root-cause diagnoses, and using a diverse toolkit to address the root causes).
    • Structured thinker; good at framing decisions and unearthing the critical logic.
    • Human service industry experience desired. Experience with child welfare policy is ideal.
    • Experience reviewing and negotiating business contracts.

      Personal Characteristics
      • Time management and prioritization - understands what's important and can focus on it
      • Resourceful - figures out how to achieve results creatively with finite resources
      • Team player - works collaboratively and energetically
      • Self-aware, accepting, honest, open, and respectful of others
      • Analytical - finds meaning and action in numbers, and is a data-driven decision-maker
      • A love of driving alignment - leaving personal agenda at the door

        Other Information
        • Location: Remote, with the option to work from our Austin HQ.
        • Benefits: 401k matching, medical, dental and vision healthcare coverage, discretionary PTO, 15 paid holidays and your birthday off, Volunteer Time Off, 12-weeks of paid parental leave.

          KCare Core Values

          We care. It's in our name. We care deeply about each other, our customers, and the communities that our customers serve. Everything we do comes from a place of caring and respect, even the tough conversations.

          We are open and honest. We share candid feedback frequently and constructively. We are not afraid to ask questions, to question decisions, and to hold each other accountable. We are honest with each other because we care.

          We prioritize our customers. Our customers are our most important stakeholder. We are continually focused on building the best product and experience for all customers.

          We are always learning. We're curious, we ask for help when needed, and we're constantly growing. We own and learn from our mistakes. We question old ideas and, if we find a better solution, we are willing to change.

          We create fun. We are a team that laughs together. We don't take ourselves too seriously and we celebrate our successes. We bring joy and optimism to work.

          We win together. We dream big and collaborate to hit ambitious goals. We embrace diverse backgrounds and perspectives to come up with better solutions. We share our skills, knowledge, and experience with our colleagues to help each other grow. We climb the mountain together.

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Keywords: KCare, Austin , Chief of Staff, Other , Austin, Texas

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