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Principal UX Researcher

Company: Forgerock
Location: Austin
Posted on: January 16, 2022

Job Description:

About ForgeRock

In todays highly connected digital world, understanding, managing and securing the identity of individuals and things is essential to safety and success of both businesses and their customers. Billions of people connect from anywhere, use a wide variety of devices and expect a seamless yet secure experience.

The ForgeRock mission is to provide the most simple and comprehensive Identity and Access Management Platform to help our customers deepen their relationships with their consumers and improve the productivity and connectivity of their employees and partners. Our identity solution enables great digital experiences and is embedded with a rich set of security, privacy and consent features. We deliver our platform through both cloud services and on-premises software.

Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, its likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to stuff, and supported trusted relationships between you, companies and the devices you were using.

ForgeRock is headquartered in San Francisco, but we are a global company with offices in the following cities: Vancouver, WA; Austin, TX; Bristol, UK; Grenoble FR; Oslo NO; and Singapore. Please read more about us at or follow ForgeRock on Twitter at

The Role

Were looking for a highly motivated UX Researcher interested in joining our small but growing user experience team. You will be the first dedicated researcher and as such will have a significant voice in all aspects of how we approach User Experience Research. The role requires working with all stakeholders including Product Managers, Development Engineers, and Engineering Management to ultimately bring great user experiences to market

The ideal candidate is someone comfortable working in a highly collaborative environment while being able to work independently to generate meaningful research results. If you are energized by the challenge of defining and driving our approach to UX research, then wed love to hear from you.

What Youll Be Doing

  • Conducting research on experiences across the product portfolio using multiple methodologies
  • Working with UX Designers, Product Managers and Engineering to prioritize research areas
  • Obtaining and analyzing data through studies, surveys, support data, etc.
  • Working with team to devise A/B experiments
  • Communicating research results to various internal audiences with goal of returning data into action
    Required Skills & Qualifications
    • Experience of conducting research with both quantitative and qualitative methods
    • Excellent verbal and written skills with ability to explain research findings including creating stories and narratives
    • Willingness to own and drive initiatives
    • Degree in HCI, Psychology, Computer Science or related field (or equivalent UX research experience)
    • Ability to work in remote teams
    • You thrive in a fast-paced agile environment
    • You possess strong user empathy
      Nice To Have
      • Experience in the identity (IAM) workspace
      • Design oriented mentality & skills
        Life At ForgeRock

        We believe in and facilitate a flexible, collaborative work environment. Were growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because thats who we want to succeed with every day.

        Here are just a few of the things that make ForgeRock special:
        • A company culture that empowers you to do your best work.
        • Employee Resource Groups that create a sense of belonging for everyone.
        • Regular company and team bonding events.
        • Competitive benefits and perks.
        • Recognition programs that reward employees with meaningful experiences.
        • Global volunteering and community initiatives
          ForgeRock is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyones individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

          We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local Jobble

Keywords: Forgerock, Austin , Principal UX Researcher, Other , Austin, Texas

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