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Happiness Expert (Open to Remote)

Company: Modern Campus
Location: Austin
Posted on: January 16, 2022

Job Description:

The Customer Success Advocate's primary focus celebrates our Presence/Modern Campus value of customer obsession by maintaining active relationships across Presence's customer base of campus partners. Through independent judgement the Happiness Expert will conduct regular check-in calls and business reviews, assessment of product-related client needs, development, and implementation of success plans, facilitating discovery, needs assessment, and contracting of supplemental services, and advocating client priorities with internal teams and stakeholders.

How you'll make an impact:
Develop a lasting rapport with our campus partners, from coordinators to directors, deans to vice presidents, and beyond by conducting regular check-in calls and business reviews with clients to assess client needs, satisfaction, and account health
Learn the unique needs and challenges of each campus that you work with and develop strategies to fulfill these, centered around our solutions
Thoroughly document outcomes of engagement interactions
Develop and implement success plans designed to get lagging clients on the path to success
Advocate client needs and desired outcomes with internal teams and stakeholders
Make recommendations for improving user experience and advancing client use of Presence's products
Interface with the Innovation team to assist in establishing business/use cases based on client feedback
Manage the orientation process (our version of implementation) and monthly check-ins to manage our campus partner accounts
Facilitate training sessions for users, using our frameworks and learning outcomes, while infusing your own unique experiences
Communicate with various internal groups to relay feedback
Identify and escalate potential at-risk clients
Conduct and document discovery and needs assessment for supplemental services estimates and deliver cost information to clients.
Qualify upselling and cross-selling opportunities among current clients and coordinate with the sales team to pass opportunities into the sales pipeline

What you'll need to succeed:
Strategic/Critical Thinking-Systematically solves problems and hypothesizes possible client pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex client challenges; strong business and financial acumen; and ability to negotiate to best outcomes.
Communication-Tailors communication to the client's needs with authority; effectively delivers presentations and has strong verbal and written communication skills; possesses consultative and insight-based selling skills.
Strong interpersonal skills, understanding how to develop and maintain business relationships; and highly collaborative in working with internal teams.
Networking-Identifies the right client stakeholders and builds connections quickly to drive consensus for design wins; works cooperatively with a wide range of internal stakeholders for success
Ownership-Relentless drive to achieve results; is independent and self-directed, and takes initiative
Workflow Management-Sets clear, realistic, and time-bound objectives that align to business growth; breaks each objective into tasks and process steps that can be achieved within a realistic timeframe
Four or more years of business experience, preferably in Student Affairs at a university or community college team, Sales or Business development
Bachelor's degree in business or related discipline

Preferred locations (remote candidates welcome):
St. Petersburg, FL
Toronto, ON
Lakeland, FL
Camarillo, CA

What you'll gain:
Competitive compensation and benefits
Rewards and recognition programs
Learning and development opportunities
Flexible Vacation Policy
You will make a difference everyday for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

Company Overview:

Modern Campus -, the innovator driving Omni CMS and Destiny One, empowers higher education institutions to thrive when radical change is required to successfully respond to lower student enrollment and revenue, rising costs, crushing student debt and even school closures. Powered by the industry's only "student first" modern learner engagement platform, presidents and provosts can create pathways for lifelong learning, while marketing and IT leaders can deliver Amazon-like personalization and instant fulfillment. Award-winning products and an exceptional customer experience for its 550+ higher education customers, with more than 70 million students engaged with its platform, have earned Modern Campus a reputation for customer obsession. Learn how Modern Campus is leading the modern learner engagement movement at www.moderncampus.com.

Modern Campus - is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

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Keywords: Modern Campus, Austin , Happiness Expert (Open to Remote), Other , Austin, Texas

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