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Patient Access Registrar

Company: HCA
Location: Austin
Posted on: January 16, 2022

Job Description:

SHIFT: Mixed (rotating weekends)

SCHEDULE: Full-time

Schedule Will Vary Based Upon Position and Facility - Days/Evenings/Nights/Weekends/Rotating Weekends - Some Positions Eligible for Sign-On Bonus*

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team. We are now seeking, Full-time Registrars, PRN Registrars, Patient Experience Concierge and Team Leads to work in our Austin Facilities!

We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:

* Tuition Reimbursement/Assistance Programs
* Student loan repayment
* 100% matching 401k based on years of service
* Identity Theft Protection discounts
* Auto, Home, and Life Insurance options
* Adoption Assistance
* Employee Stock Purchase Program (ESPP)

As a Registrar, you will work directly in the facility to ensure the highest quality of care is provided to our community. Our team is dedicated to helping others in their time of need.

In this role you will:

* Welcome patients and family members in a professional manner providing exemplary customer service
* Contact the nursing staff for emergency medical needs and answer patient and visitor questions
* Interview patients at workstation or at bedside to obtain all necessary account information
* Ensure charts are completed and accurate
* Verify all insurance and obtain pre-certification/authorization
* Calculate and collect patient liable amount
* Adhere to AIDET patient communication guidelines: Acknowledge, Introduce, Duration, Explanation, and Thank You


* High school diploma or GED Preferred
* One year of related experience required

Our Registrar PRN position is perfect for individuals who are interested in supplementing their income while gaining valuable experience with one of the largest healthcare systems in the country. As full or part-time opportunities come available in the department, PRN staff can apply and grow with us! Many current full-time employees started out as PRN!

As a Patient Experience Concierge, you will be responsible for greeting and navigating patients/guests in registration areas to ensure an overall positive customer experience.

In this role you will:

* Assist incoming patients, his/her relatives, or other responsible individuals in any check-in functions where they have questions regarding entering demographical information or insurance/financial information.
* Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.
* Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
* Perform lobby rounding to ensure patients are kept aware of their wait time expectations and that the waiting room area is clean, safe and comfortable for patients, family and visitors.
* Consistently provide patient flow updates to PTAC leadership.
* Contact the nursing staff for emergency medical needs and answer patient and visitor questions.
* Coach other employees with customer service opportunities and escalate any concerns to Manager.
* Promotes and demonstrates excellent customer service.


* High School Diploma/GED preferred, Hospitality Degree preferred.
* Minimum 3 years' experience in the areas of: Hotel Front Desk/Reservations, Restaurant, or Retail required.
* Previous Patient Registration/Admissions experience is highly preferred.
* Highly skilled in utilizing an iPad and/or tablet.
* Must be able to stand on your feet for the majority of your shift.

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World's Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

* Some exclusions may apply. Must meet eligibility requirements.


Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


Keywords: HCA, Austin , Patient Access Registrar, Other , Austin, Texas

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