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Intake Coordinator

Company: Foundation Communities
Location: Austin
Posted on: January 16, 2022

Job Description:

Job Announcement: Intake Coordinator - Paid Training Provided

Temporary Position: Mid-December 2021 - April 2022

Up to $250 Signing Bonus - Paid Training Provided - $15-16 per hour

Non-Profit Entry-Level Jobs Customer Service Seasonal Jobs

The Tax Help program at Foundation Communities is seeking enthusiastic, motivated individuals who can help us provide high-quality tax return preparation and customer service at our tax sites during the 2022 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected, non-profit organization.

Under the direction of the Site Manager, the Intake Coordinators greet clients, conduct eligibility screenings, and assist taxpayers in assembling all required information and documents. Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization. This position pays $15 per hour ($16 per hour for bilingual candidates who are also proficient in Spanish, Arabic, or ASL) .

We are following all COVID-19 guidelines from the CDC and Austin Public Health to ensure the health and safety of staff, volunteers, and clients. In compliance with Foundation Communities' duty to provide and maintain a workplace that is free of known hazards, and its contractual obligations as a federal contractor, Foundation Communities is requiring all employees to be fully vaccinated against COVID-19 unless they request and receive a reasonable accommodation.

Job Responsibilities
Serve as a resource for clients by answering questions and providing high quality customer service.
Conduct intake interviews with clients, which include validating clients' identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process.
Support Site Managers with operations tasks as needed.
Protect client confidentiality.
Complete all specified paid training and tax certifications.
Other duties as assigned.

Qualifications
Bilingual preferred in Spanish, Arabic, or ASL
Professional demeanor with excellent communication and customer service
Experience working in a fast-paced environment

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation & gender identity.

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Keywords: Foundation Communities, Austin , Intake Coordinator, Other , Austin, Texas

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