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Room Service Server

Company: Commodore Perry Estate, Auberge Resorts Collection
Location: Austin
Posted on: January 16, 2022

Job Description:

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.

Within this, the key responsibilities for this position are:

* Practice intuitive, aware, understated in-room dining service. Anticipate guests needs based on body language, eye contact, and level of engagement.

* Ensure 100% accuracy of delivered items to rooms.

* Maintain organization & cleanliness of the In-Room Dining in the Inn.

* Communicate thoroughly and efficiently with the F&B Operations Manager about any operations, ordering, or logistical needs.

* Actively listen and respond positively to guest questions, concerns, and requests using a brand or property specific processes to resolve issues, delight, and build trust.

* Thank guests with genuine appreciation and provide a fond farewell.

* Comply with quality assurance expectations and standards.

* Follow appropriate procedures for serving alcohol.

* Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.

* Follow all state and local laws for serving alcohol responsibly (e.g., last call times).

* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

* Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Keywords: Commodore Perry Estate, Auberge Resorts Collection, Austin , Room Service Server, Other , Austin, Texas

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