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Senior UX Designer

Company: Ozmo
Location: Austin
Posted on: January 15, 2022

Job Description:

Ozmo is seeking an experienced Senior UX Designer to join our growing team. As a Senior UX Designer, you will be focused on providing value to our consumer and agent user groups, by ensuring the usability of our products by leading iterative testing, experimentation and research. You'll join a team of UX Designers in a collaborative culture where learning, sharing and evolution of process is encouraged. You will report to the Experience & Design Manager and work alongside the Product and Engineering teams to strategically iterate and evolve our product suite.

As a growing technology company, Ozmo's focus is on solving tech support at scale. We build best-in-class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts are motivated to continuously improve and love to learn. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.

What you will do:
Lead productive ideation sessions across various teams to generate and build upon ideas
Leverage and incorporate research insights into your design process and ideation sessions
Build interactive prototypes for usability testing
Plan, set up, execute and analyze usability tests, both remote and moderated
Serve as an internal champion for consistency, flexibility and reuse leveraging your deep understanding of how design systems are built
Design inclusively following WCAG 2.0 accessibility standards
Partner with Product Managers to influence strategy and prioritization
Collaborate and communicate your design with the engineering team for successful implementations
Reinforce design thinking across the organization and help spread knowledge of design processes
Act as a mentor and coach for your teammates, helping junior designers grow into mid- and senior-level positions

What you bring to the role:
Bachelor's degree in a relevant field, including Human Computer Interaction, Visual Communication, UX Design, Graphic Design
Six or more years experience in Product Design, UX Design or a related field
Experience designing SaaS-based, B2B web applications.
Leadership ability to put people first, solving problems in a way that's best for the people using the product
Skill to balance user needs with viability, feasibility and desirability from customers
Proven ability to solve problems and speak to your process in detail along the way
Strong familiarity with industry standard tools, including Figma, Sketch, Zeplin and user testing platforms such as or UserZoom.
Extensive experience in interaction design and visual design principles and processes
Understanding of Agile methodologies is required
Experience working with customer support systems and designing for customer support agents and support-seeking consumers a plus

Perks of being an Ozmonaut:
Medical, vision, dental and life insurance along with short- and long-term disability
Paid time off (PTO) that grows the longer you're with Ozmo as well as paid holidays
401k to save for retirement with employer matching
Paid maternity and bonding leave for new parents
Paid pawternity leave when you bring a new pet into your life
One-month sabbatical after you have been with Ozmo for seven years
Flexible, hybrid work options available to support your best work

This is a fully remote position.

Applicants must be legally authorized to work in the U.S. Ozmo does not sponsor employment visas.

Ozmo participates in the E-verify program.

Ozmo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, age, disability, or any other characteristic protected by law.

Keywords: Ozmo, Austin , Senior UX Designer, Other , Austin, Texas

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