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Host

Company: Doubletree by Hilton Austin
Location: Austin
Posted on: January 15, 2022

Job Description:

Why us?

We invite you to apply to the DoubleTree Austin, part of the Sage Hospitality management group. You are considering an award winning team with a 30 year history of success in the Austin hospitality market. Our beautiful hotel has been recognized for many years for outstanding performance and we were recently awarded the prestigious 2018 Sage Property of the Year Award.

Inside the Doubletree we serve hotel guests and the public seven days a week at Texture Restaurant. We host breakfast, lunch, dinner, and happy hour, and a late night menu. We are open to locals as well as guests of our hotel, which is located in Central Austin. Our guests enjoy the quirky Austin vibe, along with edgy cocktails, smooth wines and local beers.

We are committed to promoting an enriching work environment and are commitment to developing and promoting our winning team.

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities


-Meets arriving customers as they enter restaurant with cordial greeting.
-Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
-Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
-Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
-Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
-Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
-Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
-Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
-Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
-Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
-Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
-Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
-Checks the proper set-up of tables and seating prior to opening.
-Immediately reports in writing any maintenance or housekeeping discrepancies to management.
-Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Keywords: Doubletree by Hilton Austin, Austin , Host, Other , Austin, Texas

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