Host
Company: Doubletree by Hilton Austin
Location: Austin
Posted on: January 15, 2022
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Job Description:
Why us?
We invite you to apply to the DoubleTree Austin, part of the Sage
Hospitality management group. You are considering an award winning
team with a 30 year history of success in the Austin hospitality
market. Our beautiful hotel has been recognized for many years for
outstanding performance and we were recently awarded the
prestigious 2018 Sage Property of the Year Award.
Inside the Doubletree we serve hotel guests and the public seven
days a week at Texture Restaurant. We host breakfast, lunch,
dinner, and happy hour, and a late night menu. We are open to
locals as well as guests of our hotel, which is located in Central
Austin. Our guests enjoy the quirky Austin vibe, along with edgy
cocktails, smooth wines and local beers.
We are committed to promoting an enriching work environment and are
commitment to developing and promoting our winning team.
Job Overview
Maintains an efficient and courteous restaurant operation by
greeting arriving customers, seating, establishing rapport and
assisting with restaurant service. Receives and accurately
processes payment for restaurant charges.
Responsibilities
-Meets arriving customers as they enter restaurant with cordial
greeting.
-Escorts to assigned tables, issues menus and solicits rapport in
order to accommodate special needs or requests.
-Assigns sections and notifies servers of new seats in their
section to ensure the customers receive immediate and proper
attention.
-Maintains a highly visible appearance in restaurant during entire
shift by remaining at the cashier station and periodically
circulating through the restaurant in order to assist servers, to
respond to any customer requests and to assess the efficiency of
the operation for management.
-Receives payment and processes the transaction on computerized
cash register, counting back change out loud for the protection of
guest and restaurant.
-Verifies accuracy of all items on guest checks by confirming
correct pricing, discounts and method of payment.
-Ensures that all charge vouchers are completely filled out and
verifies dates, charge amount, authorization number and
signature.
-Elicits feedback from departing customers on products and services
in order to improve the operation to increase customer base and
maximize revenues. Takes written notes in order to report comments
to management.
-Distributes and accounts for all checks issued to servers for the
shift by maintaining accurate written check issuance log for entire
shift.
-Counts all revenues received for the day, using calculator and
balancing to cash register reports, immediately alerting management
to discrepancies.
-Balances and reconciles computerized and manual reports at the end
of each shift in order to present accurate and organized daily
business records to the Accounting Department.
-Maintains a clean and attractive restaurant by assisting with
vacuuming, sweeping, general cleaning and sidework duties.
-Checks the proper set-up of tables and seating prior to
opening.
-Immediately reports in writing any maintenance or housekeeping
discrepancies to management.
-Exhibits a professional appearance and maintains a friendly,
cheerful and courteous demeanor at all times.
Keywords: Doubletree by Hilton Austin, Austin , Host, Other , Austin, Texas
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