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Client Partner

Company: SoftServe
Location: Austin
Posted on: January 15, 2022

Job Description:

SoftServe is a global digital solutions company with -approximately 10,000 -associates currently working -across -client -projects -in the USA, Europe and APAC regions. -We empower talented people to change the world and understand that the - best way to build our future is to help you build yours .
As -a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate and optimize the way enterprises and software companies do business. -Our HQs -are located in -Ukraine and USA, and delivery centers are based in Ukraine, Poland and Bulgaria.

Our Client Partners are Business Development Leaders -who -establish themselves as experts and - business -allies -to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight and provide solutions to their client's specific business afflictions and aspirations. -Customers -will - include -a range of mid-tier companies, -enterprise, and multinational corporates.
Our -experienced -Client Partners -seek to - uncover -new -opportunities -and - connect client's strategic goals/challenges to SoftServe's suite -of service offerings for increased account revenue and wallet share through - creation of new sales opportunities .
Are you ready to join our mission to change the world? If so, -let's talk!


Develop and - maintain a Key Account Plan -to lead a comprehensive account strategy based on a deep understanding of the client's -pain points and -goals. Build and grow -relationships with relevant decision-makers -that results in increased account revenue and wallet -share.
Use personal expertise -to uncover client's known and unknown needs and goals, -communicate and -persuasively - deliver the value proposition -for -all of -the services offered by SoftServe, empowered to present a clear rationale -to -gain the customer's agreement.
Facilitate the opportunity and - proposal management activities ; ask relevant questions, -exhibit -genuine curiosity, -evaluate the level of -interest, - identify -areas requiring further information -and facilitate follow-up sessions with client to monitor progress.
As -the - customer champion -you collaborate -in cross-functional teams to build strong relationships -- - -team -up with account execs on accounts that will be added to your portfolio, lead account development activities with customer as well as Partner teams, -liaise with -services teams to understand customer's business goals, project goals and success for effective -cooperation.
Achieve superior NPS scores -with clients - Provide input into Client participation in SS NPS process, monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction - Provide leadership
Build -trust, - expand network -and reputation with -clients at all appropriate levels, including senior technology and business executives to drive and execute an effective account growth strategy.
Ensure - quality data -(CRM) -to enable effective customer retention and business development -activities , -identifying and resolving issues.
Ensure - operational compliance -through a -deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures and of relevant regulatory codes and codes of conduct, and ensure -own -work adheres to required standards. Understand major IT infrastructure and Security requirements at client side.
Be an active member of -our - Client Partner Community , participate -in - development of -your -own capabilities -(assessment and development planning activities, -formal/informal -trainings, -external professional accreditation).
Expected to embrace our -Company -Values, as a -SoftServian -you are committed to -promoting and supporting a work environment built upon - mutual cooperation -and respect for one another .


4 years of experience in -Consultative -Sales -or -Customer management
Experience working -with -Enterprise or large ISV -clients
Strong interpersonal and communication skills. Ability to work with multi-cultural and geographically disbursed teams
Ability to build -a trusted -rapport with clients, influence decision making -and work across executive and operational levels on IT and Business side
Business acumen skills -and ability to identify the -client success criteria
Strong negotiation skills
Ability to track multiple Customers and manage legal process -(i.e., contract renewals, negotiations, NDA, etc.)
Manage -to strict -deadlines; -detail-oriented
Good understanding of software development terms and concepts
Strong -understanding of IT Consulting and software development terms and concepts
Willingness to---travel a minimum of 30%---(please note:---domestic---AND---international---travel will be required) to client and team locations


Bachelor's degree -in -related fields -(IT, Business, etc.) -or the academic equivalent obtained through a combination of education and experience.

EMPLOYMENT TYPE: - - Full-time

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

Keywords: SoftServe, Austin , Client Partner, Other , Austin, Texas

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