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Client Relations Coordinator (Bilingual)

Company: DMCA
Location: Austin
Posted on: January 16, 2022

Job Description:

DMCA, LLP, a full service immigration law practice, is seeking qualified Client Relations Coordinators for our Austin, Houston and San Antonio, TX locations. DMCA is an award-winning and long-established immigration law firm seeking high-performance team members ready to take on a challenge. - We are looking for highly motivated, tenacious, and creative-thinking individuals committed to excellence. - Team players ready to work and contribute to our mission and energized by a fast paced environment in a dynamic field and company will be a great fit. - If you are tenacious, resilient, curious, enthused about working with different cultures, and ready to contribute and impact lives, please apply.DMCA: Building community one person, one family, one business at a time. -SummaryWe are looking for individuals that have a passion for customer service. Our firm has an outstanding reputation for handling legal immigration matters. We have offices in San Antonio, Austin, Houston, and San Angelo. We are looking for a person who can provide enthusiastic, professional, quality service to clients and potential clients. The position is a full time position and candidates must be available to M-F 8am to 5pm. We have a full benefits package including insurance, paid vacation and PTO. The management team invests in all of our employees and we provide lots of room for growth and personal development.Dress is business professional.Duties/Requirements:

  • Assist Clients and potential clients with any information they require in person, via phone or email
  • Excellent bi-lingual communication and interpersonal skills
  • Type 50 WPM and proficient in using Microsoft software and standard office equipment
  • Answer central telephone system and directs calls accordingly
  • Assist in setting up consultations and appointments on appropriate calendars for attorneys or legal assistants as appropriate
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits in person, via phone or on-line.
  • Issue receipts, refunds, credits, or change due to customers
  • Provides first-line assistance to clients by providing information and resolving their complaints
  • Reconcile records of sales or other financial transactions
  • Calculate costs of goods or services
  • Answer customers' questions, and provide information on procedures or policies
  • Maintain clean and orderly reception areas
  • Order office supplies and business cards
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Reconcile records of sales or other financial transactions, as directed by Accounting supervisor
  • Timely mail correspondence to clients and to DMCA staff in appropriate office locations
  • Flag urgent client issues to appropriate staff members
  • Open new cases daily in Quick Books and case management software
  • File and distribute confidential information
  • File maintenance such as scanning, copying, and organizing documents
  • Receive and distribute dropped off documents as needed
  • Monitors visitor access and maintains security awareness
  • Utilize immigration software to update and extract information
  • Other responsibilities as assignedBenefits:
    • Health and Dental Insurance Benefits, plus PTO
    • Salary commensurate upon experience.
    • Holiday PayJob Type: Full-timeRequired education:
      • High school or equivalent; Bachelor's preferredRequired experience:
        • 6 months plus, of demonstrated customer service.
        • 6 months plus of accounting experience a plusRequired languages: Bilingual English/Spanish

Keywords: DMCA, Austin , Client Relations Coordinator (Bilingual), Other , Austin, Texas

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