Company: Epicor Software
Posted on: January 15, 2022
Description & Requirements
We're here for the hard-working businesses that keep the world
turning. They're the companies who make, deliver, and sell the
things we all need. They trust Epicor to help them do business
better. Their industries are our industries, and we understand them
better than anyone. By working hand-in-hand with our customers, we
get to know their business almost as well as they do. Our
innovative solution sets are carefully curated to fit their needs
and built to respond flexibly to their fast-changing reality. We
accelerate every customers' ambitions, whether to grow and
transform, or simply become more productive and effective. That's
what makes us the essential partners for the world's most essential
Responsible for managing and directing the coordination and
processing for credit memos and billings to customers for product
training, maintenance fees, product, and one-off billings.
Researches and resolves customer disputes working within multiple
What You'll Do:
Responsible for processing billing inquiry requests from internal
and external customers. Requests are received by live phone calls,
email, mail, and fax.
Researching account inquiries, such as billing, delivery dates and
contract adjustments, utilizing exceptional problem-solving
Maintains customer address and name records in the customer data
Manages individually assigned work queue in CRM.
Processing manual adjustments, ensuring proper approvals are in
place, while validating correct accounting rules are followed.
Responding to and resolving customer billing questions through
research, interdepartmental communications, and analysis.
Processes all RMAs, ensuring product is unlicensed (if needed), all
approvals are received, and product is returned.
Processes account terminations.
Audits Billing Data to ensure accuracy and data integrity.
Processes Usage type billing.
Ensure customer billing records for 3rd party maintenance and VARs
are accurate. Adds and cancels contracts according to VARs
What You Need to Succeed:
2 years of billing, research, customer service and invoice type
intermediate Excel skills
Demonstrates AWESOME customer service
Must be professional, have great attendance, be punctual, has a
positive attitude, is a quick learner, a good listener and be able
to quickly navigate in multiple systems
Must be flexible and able to work 8 hours (normally) within
7:00am-5:30pm CST timeframe
Times may vary and occasionally may have to work in excess of 40
Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the
leader in Enterprise Resource Planning. Now is an exciting moment
of transformation for our teams as we are well on our way to
becoming the cloud vendor of choice. As we work to enable a world
of better business through the power of collaboration, you will
have all new opportunities for internal mobility, to develop and
sharpen your skills, and to work interdepartmentally on a global
level. Check out what some of our employees are saying about
internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
gender identity, disability or veteran status."
Keywords: Epicor Software, Austin , Operations Coordinator, Other , Austin, Texas
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