Customs Brokerage Supervisor

Company: Expeditors
Location: Austin
Posted on: January 15, 2022

Job Description:

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description

Scope of Position

Supervise day-to-day customs brokerage operations and staff. Support transition and retention of customers.

Major Duties And Responsibilities

Operations
Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry filing and billing.
Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)
Ensure the team operates in accordance with the policies and procedures of Expeditors
Ensure our clients are receiving an exceptional level of customer service
Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management
Assist team members with problem solving and customer service
Perform entry audits and implement corrective actions
Ability to perform all of the functions performed by Brokerage CSRs including but not limited to processing entries, meeting KPI's, working with Customs & PGA's, etc.
Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.
Create SOPs and transitioning new clients within the team
Periodically review existing SOPs for accuracy and update or send to agent to update as necessary

Finances
Ensure all team members are following Expeditors' credit and OCL process.
Review rate schedules for accuracy
Ensure all files are billed timely, accurately and accounting discrepancies are resolved
Monitor overtime
Review profitability and productivity - with a goal of eliminating waste

People
Keep team's morale at a high level and maintain a low level of unplanned turnover
Train, Motivate, Challenge and Mentor other employees
Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.
Prepare Annual Employee Reviews for member of your team.
Ensure all team members meet or exceed training requirements and deadlines
Qualifications

Qualifications

Minimum Qualifications:
At least 5 years of brokerage experience
At least 1-2 years of supervisory experience
Well rounded knowledge of the HTSUS
Knowledge and experience with Participating Government Agencies
The ability to troubleshoot and solve problems quickly and effectively
Strong Management Skills
Must be able to commute to the city of Torrance
High School Degree or equivalent required
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Must have the ability to work overtime in support of the department needs
Fluent in English, both written and verbal
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Comfortable with numbers and basic mathematical skills
Familiarity with 10-key usage
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Strong organizational Skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Comfortable working in a professional business environment
Proven ability and desire to learn new software and technologies
Successful candidates must pass a background check

Desired Qualifications
Undergraduate Degree Preferred
Customs Brokerage License or Actively pursuing and taking the exam

Additional Information

Expeditors offers excellent benefits including
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Austin , Customs Brokerage Supervisor, Other , Austin, Texas