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Company: South Congress Hotel
Location: Austin
Posted on: January 15, 2022

Job Description:



The living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A place for travelers and locals alike, the hotel has three restaurants, a coffee + bakeshop, rooftop pool, award-winning Lobby Bar, and two retail spaces, in addition to a range of community events + programming open to all. All locally owned, all right at the doorstep of Austins favorite street.


The Security Officer is responsible for the overall safety of the hotel. This position ensures a safe and secure environment through observant patrolling, camera review, monitoring for compliance with policies and procedures, and addressing any concerns effectively and diplomatically. The Security Officer approaches the job with a positive attitude and ensures all interactions represent the highest standards of service.

Duties will include responding to emergencies, assisting guests with lockouts, managing lost items, completing detailed & accurate reports, and coordinating efforts with hotel department managers. The successful candidate will have previous like experience in a hotel setting or law enforcement/military background.

Who you are: You have a strong work ethic and the ability to work autonomously. You have sharp verbal and written communications skills, with high attention to recalling all details from throughout your day. You're excellent with time-management and can juggle projects in a fast-paced environment. You have a calm, but firm demeanor, enjoy helping others, and are driven to jump and help when issues arise. You are quick to think on your feet and see the big picture.

What youll learn: People skills, effective communication, dynamic thinking, proactive conflict resolution, accountability, safety, situational reading and awareness, and leadership.


* Previous Security experience preferred

* Knowledge of local, state, and federal laws pertaining to the activities of Security personnel (including OSHA, Hazardous Communications, and Bloodborne Pathogen Exposure Control)

* CPR certified

* Excellent communication and guest relations skills, in regard to verbal and written communication

* Ability to stand for long periods of time and walk moderate distances

* Proficient in basic computer skills

* Surveillance skills and detail orientation

* Ability to work alone while being a part of a team

* Exceptional interpersonal skills allowing for the ability to react appropriately in stressful situations while demonstrating integrity and professionalism throughout


We are proud to offer competitive wages and the following benefits for full-time employees:

* Up to 3 weeks paid time off annually

* 50% off discount at most New Waterloo restaurants

* Health, vision + dental benefits

* 401K plans

* Paid holidays

* Volunteer pay

* Referral bonuses

* Discounts at our shops, hotels + local partnerships


New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, Hotel Ella, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Central Standard, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, and Albert Hotel.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: South Congress Hotel, Austin , Security, Other , Austin, Texas

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