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Bilingual Customer Service Representative - PAY RAISE AFTER 4 MONTHS

Company: Aerotek
Location: Austin
Posted on: January 15, 2022

Job Description:

Description:In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving patients, and relaying messages to clinic staff as needed.Responsibilities:Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the NextGen Electronic Practice Management (EPM) system. Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. Maximize resources through efficient scheduling practices. Interview new patients and/or their representative to identify the proper match with a clinic and primary care provider (PCP). Gather patient demographic and insurance information to begin the scheduling process. Identify urgent scheduling needs and prioritize them with the appropriate clinic. Resolve patient inquiries as directed.Facilitate financial screening services. Perform other duties as assigned. Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette. Maintain strict confidentiality of personal health information (PHI). Meet or exceed identified patient experience metricsSchedule appointments accurately and efficiently, using established guidelines.Follow standardized patient scheduling practices, utilizing telephone scripts as provided. Maintain a positive and flexible attitude, cooperate and work collaboratively to help others. Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others. Collaborate with all departments and divisions of to provide patient-centered care. Follow the Code of Conduct and exhibit our Core Values at all times.Knowledge/Skills/Abilities :Knowledge of appointment scheduling. Ability to implement defined scheduling protocols.Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager. Working knowledge of the NextGen EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel. Bilingual (English/Spanish) strongly preferred. Ability to multitask while working in a fast-paced environment Skills & Qualifications:-1 year of call center or healthcare experience-Must be bilingual-Must type 45WPM-Good job tenor-Must have valid HS Diploma or GEDWork Schedule: Training hours for the 1st 3 weeks will be 8am to 5pm, before being assigned your shift to work 9am - 6pm with rotating Saturdays from 8am - 12pm. Rotating Saturdays works out to be about every 6 weeks.Position is located onsite in North Austin.Pay:$15/hr - $16/hr STARTING, after 4 months, pay will increase to $17.70/hr - $18.80/hrAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Austin , Bilingual Customer Service Representative - PAY RAISE AFTER 4 MONTHS, Other , Austin, Texas

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