Customer Service Representative - Mechanical
Company: ABC Home and Commercial
Posted on: November 23, 2021
WHO WE ARE
ABC Home & Commercial is a family owned and operated business,
providing a fun, stable, and challenging environment to grow,
learn, and serve in our community. We're pleased to have a diverse
group of employees and believe strongly in a work/life balance
while building long-term, trusting relationships with our customers
and employees. At ABC you'll quickly learn what it's like to become
part of a team that believes in fulfilling commitments, serving
others, supporting families, and building our community.
To learn more about ABC and to view a full list of our services,
HOW YOU CAN HELP US
As ABC's Customer Service Representative for the Mechanical Dept.,
you will utilize an in-depth knowledge of ABC's services and
programs to effectively communicate, schedule, and assist all
customers, technicians, and service managers with premier customer
WHAT YOU'LL DO
Answer incoming calls for specific department(s).
Provide timely and accurate information to incoming customer
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to
supervisors regarding service failures or customer concerns or
Resolve service problems by clarifying the customer's complaint;
determine the cause of the problem; select and explain the best
solution to solve the problem, expediting corrections or
adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account
Work in partnership with other employees to meet and exceed
Maintain a positive attitude at all times with customers, fellow
employees and supervisors.
WHAT WE LOOK FOR
High school diploma or GED required.
Previous customer service experience required.
Previous scheduling and/or call center experience preferred.
Ability to be confident and decisive and yet demonstrate effective
judgment in a wide variety and constantly changing set of
Ability to organize and prioritize multiple tasks in a fast paced
Ability to communicate well, using excellent interpersonal and
Must be able to adapt quickly in an ever-changing, fast paced
High proficiency with emailing, instant messaging and use of
various electronic devices and applications for effective
Excellent written communication skills, including spelling and
Bilingual a plus.
Excellent team player.
Must be able to type at least 40 wpm, proficient in 10-key, and be
able to use phone systems.
Ability to sit for long periods of time.
WHAT WE OFFER
Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Profit sharing bonuses
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Educational scholarships for employees and family members
Wellness program, including gym membership
Company vehicle with gas card (for service specialists)
Ability to work from home a percentage of the time (office staff
ABC is an Equal Opportunity Employer and participates in the
Keywords: ABC Home and Commercial, Austin , Customer Service Representative - Mechanical, Other , Austin, Texas
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