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Customer Service Representative - Mechanical

Company: ABC Home and Commercial
Location: Austin
Posted on: November 23, 2021

Job Description:

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
To learn more about ABC and to view a full list of our services, visit
As ABC's Customer Service Representative for the Mechanical Dept., you will utilize an in-depth knowledge of ABC's services and programs to effectively communicate, schedule, and assist all customers, technicians, and service managers with premier customer service.

Answer incoming calls for specific department(s).
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.

High school diploma or GED required.
Previous customer service experience required.
Previous scheduling and/or call center experience preferred.
Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.
Ability to organize and prioritize multiple tasks in a fast paced environment.
Ability to communicate well, using excellent interpersonal and communication skills.
Must be able to adapt quickly in an ever-changing, fast paced environment.
High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
Excellent written communication skills, including spelling and punctuation.
Bilingual a plus.
Excellent team player.
Must be able to type at least 40 wpm, proficient in 10-key, and be able to use phone systems.
Ability to sit for long periods of time.
Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Profit sharing bonuses
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including gym membership
Company vehicle with gas card (for service specialists)
Ability to work from home a percentage of the time (office staff only)
ABC is an Equal Opportunity Employer and participates in the E-Verify Program.


Keywords: ABC Home and Commercial, Austin , Customer Service Representative - Mechanical, Other , Austin, Texas

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