Member Support Specialist

Company: Workit Health
Location: Austin
Posted on: November 22, 2021

Job Description:

Join us in disrupting the status quo of addiction care. Workit Health is a rapidly growing telemedicine B-corporation in search of an outstanding and driven Member Support Specialist. Every day our team is working to increase access to addiction recovery care and as we grow we are working to build a team that is as energized by our patients as we are.The Member Support Specialist (MSS) is an integral member of the clinical health staff. This role works closely with all members of the new clinic launch teams by directly contributing to development, implementation, and enforcement for billing.Job Responsibilities

• Responsible for the day-to-day management of the Workit Health Clinic.
• Contributes directly to the development, implementation and enforcement of all billing, collections, HIPAA patient Privacy Rights dissemination and tracking by the Workit Health Clinics.
• Master of scheduling and rescheduling patients, communicate with patients online and over the phone, obtain insurance pay information, coordinate patient documentation, maintain the stock of clinic needs and facilitate clinic supply orders.
• Serves as the recognized technical expert within the clinic on the proper use and function of the Electronic Medical Record and accounting software.
• Will implement and enforce policies and procedures with regard to the clinic-wide use of the software.
• Maintains knowledge and ensures compliance with all relevant state and federal HIPAA regulations as well as accrediting bodies, which govern the management, use and sharing of confidential health information.
• Job Type: Full-timePreferred Qualifications
  • Bachelor's degree in Business Administration, Accounting or Finance, and two years of experience in a medical or health care setting.
  • Combinations of related education and experience may be considered.
  • Experience with ICD-9 and ICD-10 medical diagnosis coding, CPT medical procedure coding, strong organizational and communication skills.
  • Experience with Electronic Medical Record and accounting software.
  • Experience in day-to-day operation of a medical office environment.
  • Two years experience.Benefits
    • Dental insurance
    • Health insurance
    • Paid time offWhy Join Workit?
      • Workit Health is a team of thinkers and doers disrupting the status quo of care through telemedicine.
      • We are a rapidly growing telemedicine B-corporation that puts members first in ensuring they receive the best possible care in addiction and beyond.
      • We are a group of solution architects passionate about creating more accessible opportunities for people to help people make life-long change.About UsWorkit Health is an on-demand, evidence-based addiction treatment provider changing the way care is delivered. By leveraging telemedicine and a medication-first approach, we are improving clinical outcomes and enabling more individuals to enter long-term recovery.We're excited to expand the team as our impact continues to grow. The dedication our team members bring to the table reflects our mission-driven culture of improving addiction through patient-centered design. We are looking for driven and compassionate individuals with a desire to transform an entire health ecosystem ripe for disruption.Workit Health is the leading risk bearing telemedicine provide of comprehensive addiction services and we are looking for a motivated operations leader as we partner with health plans to manage claims for addiction care across our 38 million covered lives.Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.EOE/Minorities/Females/Veterans/DisabledJob Type: Full-timePay: $19.23 per hourBenefits:
        • 401(k)
        • Dental insurance
        • Health insurance
        • Paid time off
        • Work from homeSchedule:
          • 8 hour shift
          • Monday to FridayCOVID-19 considerations:Remote for nowAbility to commute/relocate:
            • Austin, TX: Reliably commute or planning to relocate before starting work (Preferred)Education:
              • Bachelor's (Preferred)Work Location: Multiple Locations

Keywords: Workit Health, Austin , Member Support Specialist, Other , Austin, Texas