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Call Center Specialist

Company: Austin Staffing, Inc
Location: Austin
Posted on: November 22, 2021

Job Description:

Job descriptionCall Center SpecialistAustin Staffing, Inc. is now hiring Call Center Specialists for our banking client in North Austin. This is a contract-to-hire role and an exciting opportunity to work for an organization with great work culture, fantastic benefits, and rewarding work.JOB SUMMARYUnder the direction of the Assistant Contact Center Manager, the Contact Center Specialist is responsible for handling a variety of member service requests by telephone promptly and courteously. They are expected to provide outstanding service to members and seek out ways to deepen member relationships. They will uncover member needs and educate members about products and services. They will deliver the right solutions, including additional products and services, to meet members' financial needs and exceed their expectations.ESSENTIAL RESPONSIBILITIES

  • Handles member questions, requests, and concerns by telephone promptly and professionally.
  • Maintains a sense of urgency without sacrificing the member experience. Takes ownership of interactions and strives for a one-call resolution.
  • Provides information to members on accounts, transactions, products, and services. Completes maintenance on accounts, debit cards, and online services.
  • Completes research and resolves discrepancies as needed. Forwards more complex issues or requests to Contact Center Support Specialists as appropriate.
  • Maintains a high level of accuracy with minimal errors or outages.
  • Relates to and connects with members to instill confidence and gain their trust. Creates a personalized experience.
  • Identifies members' initial needs and uncovers hidden needs by asking the right questions.
  • Offers the right solutions, including additional products and services, to ensure member satisfaction and financial success.
  • Adheres to Contact Center Identification (ID) Verification Guidelines to protect our members and the Credit Union.
  • Attends and participates in meetings and training sessions as required.
  • Other duties as assigned.EDUCATION & EXPERIENCEMinimum Qualifications
    • High school diploma or GED equivalent required.
    • Minimum 1-3 years of recent customer service, call center, account resolution, or related experience required.
    • Demonstrated experience processing detailed information accurately and thoroughly.
    • Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.Preferred Qualifications
      • 1-3 years of banking experience or related industry.
      • Cross-selling or referral sales experience.
      • Prior knowledge of call center operations.
      • Demonstrated experience troubleshooting customer issues or concerns, researching answers, and connecting them to the proper resource.
      • Experience utilizing smartphone and tablet applications.
      • Bilingual preferred not requiredCall Austin Staffing, Inc. today to set up an online interview.512-647-8233Job Type: PermanentPay: $19.00 - $22.00 per hourJob Type: Full-timePay: $19.00 - $22.00 per hourBenefits:
        • Dental insurance
        • Health insurance
        • Paid time offSchedule:
          • Monday to FridayEducation:
            • High school or equivalent (Preferred)Work Location: One location

Keywords: Austin Staffing, Inc, Austin , Call Center Specialist, Other , Austin, Texas

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