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RN Patient Navigator-Pediatric Transplant Program

Company: Ascension
Location: Austin
Posted on: October 15, 2021

Job Description:

We Are Hiring:

Ascension Dell Children's is hiring for a Full-time RN Patient Navigator for our Pediatric Transplant Program! 


Schedule: Monday-Friday, 8am-5pm


As an RN Patient Navigator with the Pediatric Transplant Programs you will collaborate with a multidisciplinary team to help offer concierge patient navigation service through the continuum of the patient experience. This is a new and exciting role within a growing program at Dell Children's with an opportunity to work with luminaries in the transplant field. If you are a self-starter, highly organized, love transplant, enjoy pediatrics and collaborating with a team to save lives this may be the role for you. You will be responsible for the intake, authorizations, scheduling of transplant evaluations with the multidisciplinary team, collaborating through the transplant process, and participating in care coordination including discharge and follow up.


Preferred Qualifications: 

  • RN navigator experience
  • Transplant & Pediatric experience strongly preferred 
  • 2 yrs RN experience in a hospital setting 


Our ideal candidate will be a self starter, well organized, caring and empathetic to our patient population, able to multitask, and great with follow up and follow through with deadlines. You will be able to take something that is gradual and organize it into something that grows and is functional. You will act as a community liaison and offer a level of concierge care.


As an RN, this role is patient facing and will require critical thinking, ability to triage, and prioritize. You will not take call, however, this will encompass the role of Transplant Coordinator during regular business hours.


We are looking for an RN who is a team player, detail oriented, with a good attitude and adaptability to jump in where/when we need you in the program.


Now more than ever, our Ascension care teams are all united by a common goal: to provide compassionate, personalized care for all - especially now, when our communities need us most. We invite heroes like you, to join us as we continue to provide care for our patients and communities without interruption.


At Ascension, we work together to achieve a highly collaborative team environment that leads to more positive outcomes for you and your patients. We are committed to working together to create change.


Our benefits and culture are two aspects of Ascension that we feel set us apart. Other reasons to join the Ascension team include:

  • More Than a Job: Working for Ascension is more than just a job. It’s a career where your talent and passion for delivering quality healthcare can make a difference for patients, team members, and the community.
  • Opportunity for You to Impact Your Local Community: In the 2019 fiscal year, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.
  • A Passionate Team: Ascension associates are leaders who follow their heart. We give, grow, connect and provide care; together as a team we are committed to our mission of serving the poor and vulnerable.


  • Medical, Dental, Vision, Prescription Drug program
  • Flexible Spending Account (FSA) for healthcare and dependent care
  • Health Savings Account (HSA)
  • Long term / Short Term disability
  • Life Insurance & AD&D
  • Tuition Assistance after 6 months employment
  • 403b with company match
  • Paid vacation time off
  • Faith based work environment
What You Will Do:

RN Navigator Intake can encompass receiving patient information from referring providers and facilities including verbal report, records, diagnostic tests, and studies. You will be collaborating with multiple disciplines to ensure that the medical information from the referral is placed into our EHR in a timely manner. This role will be responsible for overseeing all medical records from the outside, and may participate in the clerical aspects that accompany patient medical records. Verification of receipt and timely placement of medical records within the EHR is a critical aspect of this role. For our RN navigator it will be important to have the clinical knowledge to be able to triage the medical history and staff higher acuity patients with the provider to determine timing of care delivery. The RN navigator role is responsible for patient and insurance facing transplant financial aspects of the Pediatric Transplant programs. This may include creating patient accounts, and verifying and obtaining insurance authorization for office visits, medications, and hospitalizations. A key aspect of this role will be to function in the role of the Transplant Financial Specialist to obtain financial authorization for transplant evaluation, VAD placement, and transplant listing. This includes meeting patients and families and discussing their insurance coverage with accurate and timely documentation. The RN navigator will be able to organize the patient transplant volume, track new referrals and established patients, and have a pulse on patient follow up (new and established patients). The RN Navigator will be keenly aware of what is required from each payer to evaluate, list, and maintain listing. Additionally, this role will build relationships with our payer partners to allow for streamlined care. Our RN Navigator will assist in scheduling speciality clinics, schedule and participate in discharge teaching of the post transplant patient, participate in writing the letters of medical necessity and setting up peer to peers as needed, (referring provider letters and documentation) and participate in lists and patient follow up statistics.



  • Function as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers.
  • Coordinate efforts for treatment and promotes quality improvement and educational efforts.
  • Compile data, track outcomes, and make recommendations for process improvement.
  • Provide referrals/support for follow-up care for patients who are uninsured or under-insured.
  • Intake, Authorizations, Transplant Financial, Discharge follow up, Referring provider point of contact, and liaison for sub-specialists.
What You Will Need:

Licensure / Certification / Registration:

  • Required Credential(s):
    • Licensed Registered Nurse credentialed from the Texas Board of Nursing.
  • Preferred Credential(s):
    • BLS Provider credentialed from the American Heart Association (AHA).


  • Diploma from an accredited school/college of nursing required.
Additional Preferences:

No additional preferences.

Why Join Our Team:

Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. We strive to expand access to high-quality, low-cost, person-centered care and services for all. We operate more than 100 clinical locations in central Texas, including 3 teaching hospitals, Dell Seton Medical Center at the University of Texas, Ascension Seton Medical Center Austin and Dell Children's Medical Center, where candidates can find both career and clinical education opportunities. If you are looking for a rewarding career in healthcare, explore a career with us today.

When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Seton is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Keywords: Ascension, Austin , RN Patient Navigator-Pediatric Transplant Program, Other , Austin, Texas

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