Our employees can choose what works for them: work in
one of our offices, be fully remote or the best of both worlds! We
believe in a flexible working environment to allow employees to
perform at their best ensuring a healthy work-life
The Senior Manager is responsible for building and maintaining a
top notch Senior Sales Team to harvest relationships with many of
the largest Brokerages in the nation. The Senior Manager must have
a strong understanding of the Real Estate industry and marketing
strategies employed by top Brokers and Agents. This role will be
responsible for helping lead the vision and strategy for developing
best-in-class sales and service for Realtor. com's enterprise level
clients and managing prospective teams. This includes creating a
safe and fun culture to promote employee morale and engagement. The
Senior Manager is also expected to identify improvement
opportunities in our processes, reporting, metrics, products, and
sales scripting.The candidate selected will be required to use
his/her knowledge and skills to grow and scale our Senior Digital
Sales Consultants, with an emphasis on Revenue results from our
Market VIP Team. The role will partner with the Director of Sales
and other Senior leadership including stakeholders in HR, Sales
Operations, Finance, Recruiting, Training, Analytics, Product, etc.
to design and tactically execute strategies to reach company
Duties & Responsibilities:
The is a leader of leaders, responsible for the daily activities of
the Senior Digital Sales Consultant Teams.
Provide direct supervision to other Senior Digital Sales
Collaborate with Sales Ops and Sales Leadership to develop customer
profiles and sales strategies.
Drives alignment/consistency/cohesiveness in people practices, team
management, and revenue to achieve department & company goals.
Grows and leads an innovative, creative and fun environment where
employees strive to deliver world-class customer experiences.
Effectively guide and lead the workforce by establishing goals,
directing their work, providing insights and developing their
Responsible for the achievement of overall goals with a focus on
call center KPIs and metrics including dials, utilization,
successful activities, and closes while continuously improving the
quality of services provided to Agents and Brokers.
Provide reports and/or assessments of Senior Digital Sales
Consultant performance, attendance, development, and achievements
Proactively identify opportunities for corrective action and
counsel, discipline, and/or administration of warnings to staff
when adherence to policy and Quality are not met. Enforcing script
adherence and Pitch Deck across their team.
Leading and implementing change management initiatives, keeping in
compliance with industry regulatory practices and departmental
rules and policies. Recommendations for updating departments
Standard Operating Procedure (SOP) documents.
Partner and communicate with other departments to identify areas of
opportunity, improve use of technology and develop solutions to
improve efficiency, quality, culture and overall call center
Collaborate with Quality to understand emerging trends and
implement best practices.
Partner with HR & Recruiting to assist in the hiring, coaching,
training and development of the staff and any necessary
Collaborate with the Learning and Development staff to facilitate a
successful transition from training to production.
Works with leadership teams to develop and optimize strategy in an
What We Like to See / Measures of Success:
Minimum of 3 years management experience in a call center, customer
service or sales environment
Experience successfully managing in a remote/virtual
Direct experience in building & developing a leadership team
Experience tracking, measuring and holding teams accountable to
Ability to work effectively, both independently and in a team
Ability to work and influence decisions cross functionally and
within Sr. leadership
Ability to exercise independent judgment and discretion in
Ability to be a self-starter and utilize proactive approach to
Superior time management and prioritization in an atmosphere of
multiple, shifting priorities and deadline pressures
Excellent problem solving and troubleshooting skills
Flexible schedule and strong sense of urgency
Exceptional communication skills, both verbal and written
Knowledge of, and or previous experience with Microsoft office, &
Gsuite (gmail, google calendar, docs etc)
At (r), we believe that everyone deserves a home of their own.
We're a community of nearly 2,000 employees who work hard to ensure
that from the moment someone starts dreaming about a new home, to
the moment they walk in the door and beyond, we're there to lend a
helping hand. Every month, over 85 million people trust us with
their journey home by visiting our site and mobile apps, and we'd
love to have you join our team to help.
We've got great offices in the U.S. and Canada with lots of
sweet jobs to choose from, so we're hoping you'll join us on our
journey to make buying, selling, renting, and living in homes
easier and more rewarding for everyone.
Let's make a difference, together. For Real.
Diversity is important to us, therefore,is an Equal Opportunity
Employer regardless of age, color, national origin, race, religion,
creed, gender, sex, sexual orientation, gender identity and/or
expression, marital status, status as a disabled veteran and/or
veteran of the Vietnam Era or any other characteristic protected by
federal, state or local law. In addition,will provide reasonable
accommodations for otherwise qualified disabled individuals.