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Care Communication - HR Data

Company: Ascension
Location: Austin
Posted on: September 16, 2021

Job Description:

We Are Hiring:

Care Communication - HR Data

Location: Remote

What You Will Do:
Job Summary Provides Level 3 product support for Ascension Technologies applications and platforms in the Care Communications Portfolio. This role is the first line of operational product support for the portfolio and is desired to have high level awareness to the products, and their respective use cases within the healthcare setting
Desired Work Experience Desired work experience or familiarity with the following applications and platforms is strongly preferred: Voalte, Vocera, TigerConnect, Amtelco, Connexall, Excel Medical, PerfectServe, Lightning Bolt, Hillrom Navicare Nurse Call, Rauland Responder 5 Nurse Call
Responsibilities Works independently to understand workflows and applies technical knowledge to assist end users
  Follows all established procedures
  Creates clear documentation for education, knowledge share for team and procedure/policy requirements
  Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments
  Understands basic technology infrastructure to assist with any new functionality, break/fix or application replacement
  Provides a proactive rounding experience to the market, and cross collaborates with other team members in other markets for lessons learned, opportunities, and shared ideas
  Follows appropriate escalation workflows to level 4 product teams
  Provides Level 4 product teams a feedback loop from market user base, for product questions, iterations and opportunities
  On call availability is a requirement
What You Will Need:


  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 3 years of experience preferred
Additional Preferences:

No additional preferences.

Why Join Our Team:

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:


EEO is the Law Poster Supplement


Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement:

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


Keywords: Ascension, Austin , Care Communication - HR Data, Other , Austin, Texas

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