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Head of Card Operations- Fintech

Company: C2FO Limited
Location: Austin
Posted on: September 15, 2021

Job Description:

About The Role

This position is a new role at C2FO and that will be integral in launching and maintaining C2FO’s B2B card program. This is the first card program C2FO is bringing to market so development and implementation of all operational processes will be at the hands of the Head of Card Operations.

C2FO is looking for someone with considerable experience building the operational team and processes of a card program and then managing the team and operations of a card program. You will be able to leverage many internal operations teams across C2FO’s existing platform and operations but will also need to have an entrepreneurial mindset to build new operational processes specifically focused on the card program.

What does the Head of Card Operations do?

The Head of Card Operations will be solely responsible for implementing and maintaining all operational items related to C2FO’s card program. You are someone who can identify gaps with our existing core operational functions and where the company needs to add resources or work with external partners to assist with card operations. 

You thrive in a team environment, take ownership of projects to ensure speed and quality of execution and operational performance is reported and analyzed for continuous learning and program refinement.

Essential Job Responsibilities

  • Design, build and manage the entire operational aspects of and team working on C2FO’s card program including coordinating with executive management and compliance, including working around tech products being purpose-built to ensure smooth operations (some of this is in process, but open to change)
  • Provide oversight of operational aspects maintained by processor or other third party vendors
  • Create, document, and maintain processes related to cash reconciliation, collection, and settlement
  • Collaborate with internal teams and external vendors to create and document policies, procedures and integrations around KYB, KYC, AML and other regulatory issues
  • Operational maintenance defined by key metrics (penetration, activation, and utilization)
  • Assist in development and management of product roadmaps, derive/apply analytical insights to drive program optimization and experience
  • Maintain knowledge of credit/prepaid card regulatory compliance and reporting with state and federal laws and the issuer bank’ s policies and procedures
  • Evaluate and administer C2FO’s fraud prevention program
  • Continually evaluate service quality by setting, maintaining and monitoring specific benchmarks to measure efficiency, accuracy and leverage of current technologies
  • Work with Product, Sales, and Marketing to help develop and improve UX/UI for cardholders

Required Qualifications

  • Bachelor’s degree; advanced degree preferred
  • 8+ years working in comparable operations roles with increasing responsibility at program manager on Visa or Mastercard platform 
  • Experience in B2B space preferred

Job Related Experience

  • Current or previously held position as Operations Manager for a card program
  • Demonstrated highly organized project management skills
  • Fintech experience preferred
  • Impeccable written communication skills
  • PowerPoint and Microsoft Office fluency

Additional Skills/Knowledge

  • Independent, proactive, strategic thinker with a passion for client experience
  • Creative, resourceful, detail oriented, with a results driven ability to independently oversee multiple projects simultaneously
  • Comfort working in a fast-paced, entrepreneurial environment with the discipline to adhere to corporate governance and global brand standards
  • Exceptional interpersonal skills and the ability to develop strong working relationships in a team environment

C2FO Company Description 

C2FO is a global financial technology company that provides convenient, cost-effective access to working capital that businesses of all sizes need to thrive. C2FO has more than 500 employees worldwide, headquartered in Kansas City, and operations throughout Europe, India, Asia Pacific, and Australia.

Since 2008, C2FO’s online platform and innovative financial products have accelerated payments by more than $1 billion in working capital each week for companies in over 180 countries.

C2FO is Working Capital. Working for Everyone. For more information, visit

Commitment to Diversity and Inclusion 

Pollen, Inc. (C2FO) believes that unique backgrounds and individual voices strengthen our team, leading to the best ideas and discoveries for our innovative and growing company. At C2FO, we seek, encourage, and nurture diverse perspectives, and we welcome those of all backgrounds to help us change the way global businesses of all sizes gain access to working capital. 

As an organization, we not only value diversity and equality, we cultivate teams that feel empowered to bring their authentic selves to work every day. We strive to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.


  • 8 year(s): working in comparable operations roles with increasing responsibility at program manager on Visa or Mastercard platform

Keywords: C2FO Limited, Austin , Head of Card Operations- Fintech, Other , Austin, Texas

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