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Manager Patient Experience

Company: Ascension
Location: Austin
Posted on: September 11, 2021

Job Description:

We Are Hiring:

Come, join Dell Seton Medical Center and start living and loving your calling!

 

Manager Patient Experience

 

Full Time Position at Dell Seton Medical Center - Austin, TX

 

At Ascension Seton, we know where our true value lies. It’s not only the eleven-county area and more than 1.8 million people we serve. It’s in our associates. Including, possibly, you.

 

Dell Seton Medical Center at University of Texas at Austin is an academic hospital, a Level I Trauma Center for adults with 226 beds located in the new health district in downtown Austin, Texas.

 

Dell Seton Medical Center at The University of Texas is a part of Ascension, a non-profit organization. Our team approach brings together a wide range of specialists, advanced technology and treatments. Our mission provides opportunities for Ascension associates to serve in their local communities by serving the poor and vulnerable. Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs.

 

 

 

What You Will Do:

Patient Experience Manager

Job Summary: The Manager, Patient Experience is responsible for improving outcomes in the patient and family experience and providing necessary support to enable a culture of excellence. This position is responsible for both leading and supporting Dell Seton Medical Center at The University of Texas in the hospital setting (Inpatient, ED, OR, Support and Ancillary Services) patient experience efforts and ensuring alignment with overall network goals, physician groups, and organizational strategies. The Manager, Patient Experience has leadership responsibility for closely monitoring patient and family experience through all available resources, including but not limited to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and other available patient experience surveys.

Responsibilities:

  • Develops, implements and leads the hardwiring of tactics and evidence-based practices to improve patient and family experience. Manages strategies and plans that achieve performance improvements in the patient experience. 
  • High visibility within the hospital setting to include consistent rounding with patients and clinical staff.
  • Works collaboratively with physicians, staff, leaders and patient/family to implement strategies that drive and support patient experience improvement initiatives for targeted areas. 
  • Collaborate with leadership and Navigators to identify and mitigate barriers as identified through patient complaints. 
  • Analyze metrics and other performance analytics to track and monitor performance trends, identify opportunities for improvement, and develop and implement recommended action plans including competency validation to improve the patient experience and present relevant information to key stakeholders.
  • In collaboration with others, develops and executes assigned projects and programs by creating and executing project work plans. 
  • Works in a highly collaborative environment with other leaders, providers and front line staff to cultivate influence and drive change. 
  • Provides coaching or training, when necessary, to establish a strong support strategy.
  • Researches best practices, market trends and other relevant factors impacting patient and family experience
  • Maintains timely, effective communication with organizational leadership regarding all events or proposed changes which might impact regulatory issues, policies or procedures.
  • Develops a strong partnership with survey vendor, clinic leaders, RN managers, providers and staff.
  • Ensures alignment with network initiatives and goals.
  • Strong problem solving skills and ability to quickly resolve issues and concerns.
  • Performs other job related duties as assigned.
What You Will Need:

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 3 years of experience required.
  • 5 years of experience preferred.
  • 1 year of leadership or management experience preferred.
Additional Preferences:

No additional preferences.

Why Join Our Team:

Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. We strive to expand access to high-quality, low-cost, person-centered care and services for all. We operate more than 100 clinical locations in central Texas, including 3 teaching hospitals, Dell Seton Medical Center at the University of Texas, Ascension Seton Medical Center Austin and Dell Children's Medical Center, where candidates can find both career and clinical education opportunities. If you are looking for a rewarding career in healthcare, explore a career with us today.

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Seton is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement


Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Keywords: Ascension, Austin , Manager Patient Experience, Other , Austin, Texas

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