We Are Hiring:
Come, join Dell Seton Medical Center and
start living and loving your calling!
Manager Patient Experience
Full Time Position at Dell Seton Medical
Center - Austin, TX
At Ascension Seton, we know where our true
value lies. It’s not only the eleven-county area and more than 1.8
million people we serve. It’s in our associates. Including,
Dell Seton Medical Center at University of
Texas at Austin is an academic hospital, a Level I Trauma
Center for adults with 226 beds located in the new health
district in downtown Austin, Texas.
Dell Seton Medical Center at The University
of Texas is a part of Ascension, a non-profit organization. Our
team approach brings together a wide range of specialists, advanced
technology and treatments. Our mission provides opportunities for
Ascension associates to serve in their local communities by serving
the poor and vulnerable. Ascension is a faith-based healthcare
organization dedicated to transformation through innovation across
the continuum of care. As one of the leading non-profit and
Catholic health systems in the U.S., Ascension is committed to
delivering compassionate, personalized care to all, especially to
those most in need. In FY2018, Ascension provided nearly $2 billion
in care of persons living in poverty and other community benefit
What You Will Do:
Patient Experience Manager
Job Summary: The Manager, Patient Experience
is responsible for improving outcomes in the patient and family
experience and providing necessary support to enable a culture of
excellence. This position is responsible for both leading and
supporting Dell Seton Medical Center at The University of Texas in
the hospital setting (Inpatient, ED, OR, Support and Ancillary
Services) patient experience efforts and ensuring alignment with
overall network goals, physician groups, and organizational
strategies. The Manager, Patient Experience has leadership
responsibility for closely monitoring patient and family experience
through all available resources, including but not limited to the
Consumer Assessment of Healthcare Providers and Systems (CAHPS) and
other available patient experience surveys.
What You Will Need:
Develops, implements and leads the hardwiring of tactics and
evidence-based practices to improve patient and family experience.
Manages strategies and plans that achieve performance improvements
in the patient experience.
High visibility within the hospital setting to include consistent
rounding with patients and clinical staff.
Works collaboratively with physicians, staff, leaders and
patient/family to implement strategies that drive and support
patient experience improvement initiatives for targeted
Collaborate with leadership and Navigators to identify and mitigate
barriers as identified through patient
Analyze metrics and other performance analytics to track and
monitor performance trends, identify opportunities for improvement,
and develop and implement recommended action plans including
competency validation to improve the patient experience and present
relevant information to key stakeholders.
In collaboration with others, develops and executes assigned
projects and programs by creating and executing project work
Works in a highly collaborative environment with other leaders,
providers and front line staff to cultivate influence and drive
Provides coaching or training, when necessary, to establish a
strong support strategy.
Researches best practices, market trends and other relevant factors
impacting patient and family experience
Maintains timely, effective communication with organizational
leadership regarding all events or proposed changes which might
impact regulatory issues, policies or procedures.
Develops a strong partnership with survey vendor, clinic leaders,
RN managers, providers and staff.
Ensures alignment with network initiatives and goals.
Strong problem solving skills and ability to quickly resolve issues
Performs other job related duties as assigned.
- High school diploma/GED with 2 years of experience, or
Associate's degree, or Bachelor's degree required.
- 3 years of experience required.
- 5 years of experience preferred.
- 1 year of leadership or management experience preferred.
No additional preferences.
Why Join Our Team:
Ascension Seton, based in Austin, Texas,
has provided thousands of associates and caregivers a rewarding
career in healthcare since 1902. We strive to expand access to
high-quality, low-cost, person-centered care and services for all.
We operate more than 100 clinical locations in central Texas,
including 3 teaching hospitals, Dell Seton Medical Center at the
University of Texas, Ascension Seton Medical Center Austin and Dell
Children's Medical Center, where candidates can find both career
and clinical education opportunities. If you are looking for a
rewarding career in healthcare, explore a career with us today.
Equal Employment Opportunity Employer:
When you join Ascension, you join a team of over 160,000
individuals across the country committed to a Mission of serving
others and providing compassionate, personalized care to all. Our
inclusive culture, continuing education programs, career coaches
and benefit offerings are just a few of the resources and tools
that team members can use to create a rewarding career path. In
fact, Ascension spent nearly $46 million in tuition assistance
alone to support associate growth and development. If you are
looking for a career where you can grow and make a difference in
your community, we invite you to join our team
Ascension Seton is an equal
opportunity employer (EEO) and affords equal opportunity to all
associates and applicants without regard to race, color, religion,
national origin, gender identity, sexual orientation, age, physical
or mental disability, veteran status, genetic data, or other
legally protected status.
For further information regarding your EEO rights, click on the
following link to the “EEO is the Law” poster:
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to
individuals who have applied for a position using our official
application. Be on alert for possible fraudulent offers of
employment. Ascension will not solicit money or banking information