Collision Concierge - Estimator at Service Lane
Company: AutoNation, Inc.
Posted on: September 9, 2021
Customer Service Representative handles collision service needs in
AutoNation Dealerships without a collision repair facility. The
Customer Service Representative writes courtesy estimates,
coordinates repair needs for dealership associates, and updates
appropriate customers, staff with repair status of
Would I Interact With?
position interacts daily with Customers, Service Advisors,
Technicians, Parts Associates, Managers and other store Associates,
just to name a few.
What are the day-to-day responsibilities?
professional estimate on light damaged vehicles
asks for the sale on all estimates
basic parameters of insurance programs e.g., DRP and
all signatures, work authorizations and powers of
with each customer on the process of the vehicle repair in a timely
and effective manner, as outlined in AutoNation's Customer Repair
10 Step Process
all final bills, supplements and vehicles prior to customer contact
the completed vehicle to check quality and thoroughness
work area in an orderly and clean manner
care to protect customer's vehicles during repair
with other associates on daily planning and release
production schedule for his or her vehicle's and communicates those
targets with customers and other associates
the highest standard in professionalism when dealing with
customers, insurance representatives, vendors and
continual industry education to keep abreast of changes in repair
requirements and product knowledge
for collection of Accounts Receivable on all insurance, wholesale
account closed and commission paid
What are the
requirements for this job?
School diploma or equivalent
to comprehend and read instructions
knowledge of vehicle repairs practices
in-state driver's license
to interpret work scope from vehicle estimates or work
- Ability to operate an
AutoNation is an equal opportunity employer and a drug-free
Keywords: AutoNation, Inc., Austin , Collision Concierge - Estimator at Service Lane, Other , Manchaca, Texas
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