Atlassian is continuing to hire with all interviewing and
on-boarding done virtually due to COVID-19. All new and existing
Atlassians will continue to work from home until it's safe to
return to our offices. When our offices re-open, we will provide
the choice to work from home or return to work in an office unless
a job requirement makes it necessary for a particular role to be
performed at an Atlassian office.
Atlassian Customer Success Managers (CSMs) strive to help
customers realize the value in their Atlassian investment. They
engage customers to unlock early and sustained business outcomes.
This is done by delivering standard methodologies at scale to
support product adoption, solution expansion, and long-term growth
of customer users.
As a CSM, you are a technology and use case specialist,
demonstrating a deep understanding of the Atlassian customer
journey from implementation to adoption and expansion. You are
equipped to guide customers over their hurdles, delivering value
through proactive and programmatic customer engagement - whether
the customer is establishing an Agile product delivery methodology,
optimizing Developer Tools automation, building new collaboration
communities, or improving IT services.
In this role, you'll cut across multiple products and solution
practice areas. You'll interact with a variety of customer profiles
to support the successful adoption and expansion of their Atlassian
solution investment. CSMs also reach into all parts of Atlassian as
the primary champion of the user's cause!
On your first day, we'll expect you to have:
- At least 4 years in relationship management or account
management with a preference for prior SaaS or scaled customer
success or services experience
- Understanding of common Jira and Confluence end-user use cases
and ways of working, with ability to demonstrate those use cases,
and understanding of configuration trade-offs
- A data-driven approach to customer management to prioritize
time around risk, and mitigating churn through customer engagement,
as well unlocking growth opportunities
- Ability to build collaborative relationships internally across
product, sales, support and marketing to facilitate a flawless
- Experience with one of the following: agile ways of working,
project management, DevOps and automation, or IT service
- Rock-solid work and time management in a high volume
More about our team
Our Customer Success Managers are a globally distributed team of
Atlassian solution advocates who are passionate about enabling and
accelerating customer success. As a part of the team, you'll engage
with customer organizations to help them deliver an impactful
solution to their users. CSMs are the trusted point of contact whom
customers can rely on to help them get the most out of Atlassian
products and attain their ideal solution for team collaboration. At
Atlassian, you'll have a direct impact on millions of users, fast!
You won't get frustrated with bureaucracy or slow decision-making,
because we encourage innovative thinking. We don't just want to
know your opinions, we want to see your ideas in action. We hire
great people and then trust them to be outstanding.
More about our benefits
Whether you work in an office or a distributed team, Atlassian
is highly collaborative and yes, fun! To support you at work (and
play) we offer some fantastic perks: ample time off to relax and
recharge, flexible working options, five paid volunteer days a year
for your favourite cause, an annual allowance to support your
learning & growth, unique ShipIt days, a company paid trip after
five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to
the who's who of tech is why we're here. We build tools like Jira,
Confluence, Bitbucket, and Trello to help teams across the world
become more nimble, creative, and aligned-collaboration is the
heart of every product we dream of at Atlassian. From Amsterdam and
Austin, to Sydney and San Francisco, we're looking for people who
want to write the future and who believe that we can accomplish so
much more together than apart. At Atlassian, we're committed to an
environment where everyone has the autonomy and freedom to thrive,
as well as the support of like-minded colleagues who are motivated
by a common goal to: Unleash the potential of every team.
We believe that the unique contributions of all Atlassians is
the driver of our success. To make sure that our products and
culture continue to incorporate everyone's perspectives and
experience we never discriminate on the basis of race, religion,
national origin, gender identity or expression, sexual orientation,
age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO
If your experience looks a little different from what we've
identified and you think you can rock the role, we'd love to learn
more about you.
Learn more about Atlassian's culture, interviewing flow, and
hiring process by checking out our Candidate Resource Hub.