Help Desk/ Customer Support
Company: General Infomatics, Inc.
Posted on: June 12, 2021
have a new full-time job opportunity for a Help Desk/
Customer Support, located in Austin, TX.
Please contact Kiara Johnson if you are interested in the new
opportunity at 703-647-2721 or by email at
Infomatics is looking for a talented, skilled, and experienced Help
Desk/ Customer Support to join our team in support of The
Department of Veterans Affairs (VA), Financial Service Center (VA
FSC) Financial Services Help Desk Services.
FSC provides enterprise-wide customer service and system support
for a variety of financial, travel, and payroll related inquiries
including payments for commercial vendor invoices, provider claims,
travel payments, travel services, and payroll services. The VA FSC
provides Help Desk Services to include answering all phone calls,
emails, customer self-service request submissions, and system
registration requests. Help Desk Services include: VA FSC Customer
Support Section and VA Time and Attendance System (VATAS) Customer
the Help Desk/ Customer Support, you will manage the quality of the
personnel, time reporting, workflow, running reports and
collaborating with the VA FSC help desk staff. Shall perform the
same functions as the other personnel in addition to assigning work
and acting as the liaison between the Government and contract
personnel. You will independently complete assignments consisting
of numerous steps that vary in nature and sequence, including the
selection of alternative methods and refer problems not solvable by
adapting or interpreting substantive guides, manuals, or
FSC Customer Support Section provides enterprise-wide customer
service and system support for a variety of financial, travel and
payroll related inquiries including payments for commercial vendor
invoices, benefit payments, provider claims, travel payments,
travel services, and payroll services. The Help Desk Services
include answering all phone calls, emails, customer self-service
request submissions, and system registration requests; and if
determined to be an action by another support group, forward those
inquiries in accordance with established procedures using the
appropriate FSC trouble ticketing solution or FSC Enterprise
Customer Process Management (CPM) Tool.
VA Time and Attendance System (VATAS) Customer Support Team
provides customer service support to over 400,000 VA employee users
who are currently using the timekeeping system. VATAS is an
automated, centralized, web-based time and attendance system. The
VATAS Help Desk Services include answering all phone calls, emails,
assign appropriate time and leave units, updating employee
profiles, activating/deactivating employee profiles, performing
validation overrides, performing tour of duty unit maintenance,
gathering and providing reports as requested and performing
projects related to VATAS process improvement when enhancements are
needed for new or change in regulations.
Help Desk/ Customer Support
the project/department milestones/goals are met.
customer service is timely and accurate daily.
train, and support help desk representatives.
specific customer service standards.
to improving customer support by actively responding to queries and
up with customers to identify areas of improvement.
daily, weekly, and monthly reports on help desk team's
customer feedback to the appropriate internal teams, like product
prioritize and schedule help desk activities to ensure maximum
issue resolutions in minimum
- 2 to
3 years experience (minimum).
work experience as a Help Desk/ Customer Support.
of financial management systems, i.e., accounts payable and
understanding of automated time and attendance systems.
customer-service oriented problem-solving skills.
written and verbal communications skills.
management skills, thorough understanding of help desk functions
success working in a team environment focused on meeting
organizational goals, objectives, and strong customer service
with Microsoft Office Suite.
Job Posted by ApplicantPro
Keywords: General Infomatics, Inc., Austin , Help Desk/ Customer Support, Other , Austin, Texas
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