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Lead UX Researcher

Company: AT&T
Location: Austin
Posted on: June 12, 2021

Job Description:

About Our Team

You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T. This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!


As a Lead UX Researcher, you will:

  • Use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Projects may range from websites and mobile apps to chatbots and internal tools.
  • Develop, lead, and conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams.
  • Plan, execute and mentor junior members on qualitative and quantitative research methods.
  • Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers.
  • Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created.
  • Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products.
  • Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production.
  • Work on several projects simultaneously while meeting tight deadlines.
  • Demonstrate an understanding of business objectives and how to balance them with design and user needs.

Required Experience & Characteristics

  • Typically requires 3-10 years of experience leading strategic planning and design delivery projects.
  • MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science, Computer Science, Applied Mathematics) or equivalent experience.
  • Knowledge and experience with applied qualitative and quantitative research methods including generative, formative, and evaluative methods. Example methods include contextual inquiry, cognitive walkthroughs, ethnographic research, usability testing, card sorting, experimental design, A/B Testing, Parametric/Non-parametric statistical tests, and persona/archetype development. Knowledge and/or experience in data analytics and machine learning are a plus!
  • Knowledge or expertise in one or more of the following is a plus: service design, design thinking methods and workshop facilitation, prototyping, and quantitative research methods.
  • Entrepreneurial Spirit + Collaborative Drive: You're excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you're eager to work with your teammates to make your designs better.
  • Critical Thinker with a Product Mindset: You're great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.
  • Empathetic + Fun: You're well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you're great fun to work with.
  • Communication Skills: You have excellent communication, project management, and organizational skills. You're able to tell compelling stories about your work to partners and team members.

About AT&T

The number one thing you need to know about working at AT&T: Our employees like being here. They come together to reach goals, celebrate wins, and make AT&T a fun place to work. We work hard and play even harder. Because with everything we do, #LifeAtATT is always an adventure.

At AT&T, diversity means promoting an environment of inclusion; one in which each individual is valued and every voice is heard. We recognize all differences - from race, gender, sexual orientation and religion to perspectives, physical and mental abilities, experiences and outlooks. We realize that diversity is more than the right thing to do - it's essential if we want to be successful in the global marketplace.


This position is located in Austin, TX.

Application Requirements and Instructions

Please submit a resume, cover letter, and portfolio.


Job ID 2125215

Date posted 05/16/2021

Keywords: AT&T, Austin , Lead UX Researcher, Other , Austin, Texas

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