Company: HGI Austin North
Posted on: June 12, 2021
Location: Hilton Garden Inn Austin North
Responsible for daily shift operations in two or more
Provide accurate report of operations for the two departments
responsible for, as requested.
Able to carry out supervisory duties for any department under the
Operations Manager (i.e. Front Desk, F&B, Housekeeping,
Review occupancy forecast to ensure staffing schedule is
appropriate for the next three days.
Run the Perfect Shift.
Property log maintenance requests, guest requests, and guest
Develop a thorough knowledge of hotel staff, room locations room
rates, amenities and selling strategies.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Know how to clean guestrooms to standards.
Open and close shift, make cash drops.
Ensure all credit cards, cash and change funds are balanced
throughout each shift.
Inform management of any guests or systems-related complaints or
Communicate with incoming staff and management by logging pertinent
information in the pass on log and conducting shift change
Properly communicate and log all maintenance needs.
Properly communicate and log lost and found inquiries.
Must wear proper uniform and nametag at all times in accordance
with the Standards of Appearance.
Prepare daily deposits, comparing deposited monies to funds
reported at desk, and resolve any discrepancies.
Complete weekly department scheduling based on forecasted occupancy
due on each Wednesday of the week.
Must be able to cover any call-off shift as per proper chain of
Supervise all Food and Beverage department team members (servers,
culinary, bartenders, bus attendants and other F&B service
support) verifying that their workstations are stocked, neat and
Monitor cleanliness of work tables/area and walls of the appliances
and equipment. Use designated and approved chemicals to ensure
Ensure all staff members have completed certification requirements
for the two departments for which responsibility is assigned.
Interview applicants. Recommend job offers. Facilitate orientation
and train new associates. Conduct ongoing training to increase job
knowledge and skill level.
Complete administrative duties, which include inventory,
scheduling, payroll, etc
Properly open and close shift, make cash drops in accordance with
proper cash handling procedures.
Coach, counsel, and train the associates to ensure that all work is
handled correctly, and participate in disciplinary activities, when
necessary. Present termination recommendations when deemed
appropriate in accordance with published procedures and
Ensure all equipment is maintained in accordance with service
Promote teamwork and associate morale. Schedules REX, RAPS and
Work nights, weekends, and holidays as necessary.
Quality of Work
Quantity of Work
Guest Focus/Customer Service
If responsible for F&B, become certified in Sanitation and Food
Handling as required by state.
Minimum 2 year college degree or equivalent work experience
Lift, carry or otherwise move up to 10 lbs. regularly.
Lift, carry or otherwise move up to 50 lbs. occasionally with
Follow proper moving and lifting procedures identified in
Departmental Orientation Handbook.
Regularly required to stand; sit; walk; reach; use hands to finger,
handle or feel; talk and hear.
FULL TIME BENEFIT OVERVIEW
Medical, Dental, and Vision
Employee Assistance Program (EAP)
Vacation and Paid Time Off (PTO)
Complimentary and Discounted Rooms
Keywords: HGI Austin North, Austin , Operations Supervisor, Other , Austin, Texas
Didn't find what you're looking for? Search again!