Call Center Member Support Agent / Evening Shift
Company: Planet Fitness - Excel Fitness
Posted on: June 12, 2021
Welcome to Excel Fitness! Who are we? Excel
Fitness operates over 80 Planet Fitness locations throughout 6
different states. Excel Fitness is focused on building a team
culture and atmosphere constructed on trust, humility and strong
relationships, always leading by example and putting others first
with the upmost integrity, dedication and accountability. Through
our mission, Excel Fitness has created a company culture based
around Humility, Integrity, Dedication, Accountability and always
being a team player. Does this company sound like a perfect fit you
for? If so, apply today to have the opportunity to become a part of
the Excel Fitness Team!
Position: Member Support Level 1Reports to: Call Center
ManagerDepartment: Call Center OperationsCompensation: Up to
$13.00 per hour
Full and Part Time shifts
available!Opportunities for Advancement within the First 6
Purpose: Serves as an advocate to our members, guests and
prospective members. Provides accurate information regarding
company products, policies, and practices to both internal and
external customers while delivering +1 customer service. Duties and
- Handle inbound phone calls, answering questions/concerns by
internal and external customers regarding the Planet Fitness brand
while delivering +1 customer service. Inbound calls include:
- Membership Questions
- Billing Questions
- General Planet Fitness Inquires
- Answer detailed questions regarding members agreement and
company policies while delivering +1 customer service.
- Facilitate needed updates to members accounts up to and
including cancel request with the mindset of saving the membership
through asking questions and overcoming objections.
- Strive for first call resolution and follow through with a
sense of urgency.
- Maintain department inboxes and other items as designated by
call center leadership, and ensure items are completed within Excel
- May participate in training of new call center employees.
- Help oversee the cleanliness of the call center.
- Perform additional duties as assigned
Work Environment: The safety of our Team Players (what we call our
team members) are our top priority. Here's what we're doing
to keep YOU safe:
- Minimum six (6) months of previous Call Center experience
- HS diploma or equivalent required and must be at least 18 years
- Proficient verbal and written skills to effectively
- Proficiency in Microsoft Office, CRM systems and other related
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is frequently is
required to stand; sit, talk and hear; walk; use hands to finger,
handle or feel; and reach with hands and arms. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus. Position Type/Expected Hours of Work: This
is a nonexempt position. A nonexempt employee is one who is
entitled to the minimum wage and/or overtime pay protections of the
FLSA. The anticipated work schedule for this position will be set
during normal Call Center hours of operation and determined by
business need. Full-Time employees are ones that regularly work at
least 30 hours per week. Part-Time employees are ones that
regularly work 29 hours per week or less. Availability of Full-Time
and Part-Time positions are dependent on business need. EEO
Statement: Excel Fitness is an Equal Opportunity Employer. We are
committed to the policy of equal employment opportunity in
recruitment, hiring, career advancement, and all other employment
- Mask Up! All of our Team Players are required
to wear masks at all times while not actively taking phone
- Squeaky Clean! Weve always been known for our
clean clubs, but we have kicked that up to ensure all of our
facilities (including our Member Support Call Center) are
effectively sanitized against COVID-19.
- Social Fitnessing! We promote keeping a safe
distance between all Team Players at every shift.
- Not Feeling Great? We encourage all Team
Players who are not feeling well to stay home and offer a paid
leave to lessen the stress of not working.
Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - Excel Fitness, Austin , Call Center Member Support Agent / Evening Shift, Other , Austin, Texas
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