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GFIM SME Operations Manager (TS/SCI)

Company: IBM Corporation
Location: Austin
Posted on: June 12, 2021

Job Description:


As a Business Sales & Delivery Executive, you will support IBM's consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.

Your Role and Responsibilities

Using deep understanding of Army PPBES/POM processes, TAA and Force Management processes, and the composition and responsibilities of the Army Staff, the GFIM Operations Manager coordinates all activities of GFIM program from system availability and reliability to complete implementation and government utility. The GFIM Operations Manager has responsibility to provide daily interaction with Government Client and additional Government stakeholders, users, and personas/agents.

Key Functions and Responsibilities

  1. Aid in client use, utility, and integration of GFIM platform for daily processes.

  2. Know and understand all contract requirements, service level agreements (SLAs), CLINS, and deliverables on contract and ensure 100% compliance.

  3. Provide/Ensure continuous interaction with Program Manager, Client Executive, IBM IT Architects, IBM IT Security, and other Technical Directors, sub-contractors, etc, with system responsibility to ensure system/platform availability and SLA achievement.

  4. Participate in client meetings, operations, and facilitate Army operations, understanding of the system, data, etc, and task accomplishment by client users, starting with the Army G-3/5/7 staff, and to include FORSCOM, ASCCs, TRADOC, AFC, and others as identified.

  5. Advise Army staff as required to facilitate GFIM system use and integration into Army processes, operations, decision briefs. Etc.

  6. Provide feedback and program progress reviews to GFIM Client Executive, GFIM Program Manager, and IBM executive leadership as required.

  7. Ensure IBM personnel on client site are performing to expected standards of performance and conduct.

  8. Coordinate with the client on all matters from system implementation to client functional improvements, needs, and system output, user experience, and any other matters of client concern.

  9. Maintain an issues resolution log, a daily operations report, and POAMs for any issues requiring more than 24 hours to resolve. Report any system or contractor shortcomings, issues, etc, with recommendations or solution plans and actions.

  10. Establish and maintain a GFIM program Critical Information Requirements Report (CIRR) for review and implementation NLT six months prior to "Production Contract" and full system implementation.

  11. Establish GFIM playbook and reports matrix and format for CIRR notification and response mechanisms.

  12. Be prepared to support additional IBM client engagements, programs, etc, to support IBM business and to provide additional opportunity to support DoD challenges.

  13. Support GFIM demonstrations to Government officials as required.

  14. Participate in GFIM Software Engineering Program (SEP) events, incremental updates, requests from the client for enhancements, and any other events that involve potential changes to the platform.

Required Technical and Professional Expertise

  • TS/SCI Security Clearance
  • Demonstrated knowledge and minimum 3 years POM/PPBES and Army Force Management (TAA, ACP, etc) experience.
  • Demonstrated knowledge of the Army Staff, The Secretariat, and the annual Army Force Management processes.
  • Ability to work with various stakeholders, functional and technical, military, civil servants, other contractors.
  • Demonstrated ability to maintain schedules, reporting, tracking to create and manage GFIM CIRR.

Preferred Technical and Professional Expertise

  • 5 years or more working inside the Army Pentagon offices.

Keywords: IBM Corporation, Austin , GFIM SME Operations Manager (TS/SCI), Other , Austin, Texas

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