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Learning and Development Program Manager, Google Cloud

Company: Google Inc.
Location: Austin
Posted on: June 12, 2021

Job Description:

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 7 years of program management or L&D experience
  • 3 years of experience with technical training programs or in customer facing operations

Preferred qualifications:

  • Experience with building scaled technical training programs and/or mentorship programs
  • Experience influencing others to drive change at all levels within an organization
  • Experience dealing with multiple stakeholders
  • Ability to execute on multiple, concurrent, large-scale programs
  • Strong interpersonal skills

About the job

Google Cloud Support helps customers solve technical problems with excellent customer care. We engage customers through online communities, social outreach, and one-on-one support. As a Learning and Development (L&D) Program Manager on the Cloud Support Enablement team, you will lead and work cross-functionally to collaborate and execute on programs that will impact initial onboarding and continuing development of various teams.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Build and execute on one or more critical programs within the L&D space to facilitate growth and development.
  • Utilize project and program management skills, such as managing timelines and resources, overseeing program design processes, and coordinating programs to our stakeholders.
  • Collaborate with other Enablement program managers, as well as with cross-functional stakeholders, to ensure your program fits in the L&D ecosystem.
  • Utilize data to measure impact and success of the program.

Keywords: Google Inc., Austin , Learning and Development Program Manager, Google Cloud, Other , Austin, Texas

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