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HFX Coach

Company: Nevro
Location: Austin
Posted on: June 12, 2021

Job Description:

About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on providing innovative products that improve the quality of life of patients suffering from debilitating chronic pain.We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 70,000 patients around the world.Nevro has developed and commercialized the Senza spinal cord stimulation (SCS) system, an evidence-based, non-pharmacologic neuromodulation platform for the treatment of chronic pain. HF10 therapy has demonstrated the ability to reduce or eliminate opioids in 65% of patients across six peer-reviewed clinical studies. The Senza System, Senza II System, and the Senza Omnia System are the only SCS systems that deliver Nevro's proprietary HF10 therapy.

Job Summary & Responsibilities

The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro's therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.

  • Ability to effectively communicate directly with patients verbally by phone or email.
  • Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquires.
  • Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
  • Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
  • Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
  • Perform continued patient follow-up to assure optimal patient outcomes.
  • Strong analytical skills and proficiency in the use of modern computer technology and software.
  • Travel 5-10% for training, conferences and occasional field support.
  • Other duties as assigned.

Role Requirements

  • Bachelor's degree required or equivalent years of experience may be substituted for the education requirement.
  • This position requires being available during all pre-determined hours.

Skills and Knowledge

  • Experience in a consultative role a plus.
  • Customer service experience a plus.
  • SCS experience and/or patient interaction experience preferred
  • Strong written, verbal and phone communication skills
  • Detail orientated
  • Analytical skills, including statistical analysis.
  • Strong Microsoft Excel skills
  • Comfort and adaption to advanced technologies
  • A desire to engage in patient interaction
  • Demonstrated ability to develop and build relationships.

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Keywords: Nevro, Austin , HFX Coach, Other , Austin, Texas

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