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Director, Sales Strategy & Operations - Americas

Company: New Relic
Location: Austin
Posted on: June 10, 2021

Job Description:

Your Opportunity

New Relic is seeking an accomplished and passionate sales operations professional to play a strategic and operational role supporting our Americas sales team! You will have a dual role, serving as both a strategic business partner and primary operational leader for the leaders of some key Americas Regions, and also an Americas-wide strategy and operations leader, driving priority strategic and operational initiatives impacting all of the Americas.

You will ensure the operational cadence, data, systems, and processes to drive success in the regions you support. You will also partner with cross-functional teams in defining, landing, and executing our key strategic priorities. You will apply your planning, financial acuity, creative thinking, strong analytical skills, and steadfast focus on execution to meet our sales targets.

This fantastic candidate must be a dynamo with data, a problem-solver, and an execution driver who can balance strategy with tactical execution! A collaborative style of working and a growth mentality are must-haves. Reporting to the VP, Strategy & Operations of Americas, you will also play a significant role in providing insightful analyses and important recommendations to the go-to-market leadership team. You will work with leaders across the company from marketing, customer success, sales enablement, alliances/channels, product, and finance to design, implement and own critical go-to-market functions that will meet the demands of our market and drive company growth.

Opportunity to work from a remote office may be available depending on the applicant location.

What You'll Do

Driving directly for the Americas Regions you support, and Supporting the Prioritized Cross-Functional Americas-wide initiatives you would be responsible for:

  • Lead the weekly, monthly, and quarterly cadence of sales team activities including QBRs, forecasting, pipeline generation, planning, and opportunity management
  • Support and drive the GTM strategy, territory design, sales process, and revenue programs
  • Lead the end-to-end process of handling our sales funnel and operational metrics such as pipeline growth, win/loss rates, quota attainment, and deliver regular insights to the business
  • Perform regular data analysis to observe and drive enhanced efficiency across the sales, marketing, and customer success organizations and use this data to proactively identify areas for improvement
  • Represent the sales organization's business requirements in key cross-departmental work and partner with centralized operations teams to drive transformation in planning, data analysis, systems + process
  • Act as a trusted advisor - helping guide our sales organization to outstanding sales practices and improved execution
  • Lead projects and programs focused on efficiency and simplifying processes throughout the sales organization
  • Lead the annual fiscal year planning activities including headcount planning, organizational design, coverage models + territory design
  • Collaborate with peers to implement global standards

Your Qualifications


  • 7+ years proven experience in sales operations, enablement, revenue operations, or equivalent function with significant experience with global sales teams
  • A consistent track record of using deep analytical skills to see beyond the numbers to drive strategy
  • Demonstrated understanding of Consumption and/or SaaS go-to-market models, sales support roles, business metrics, and growth standard methodologies
  • Experience using and developing reports, metrics, and dashboards with, Tableau, Excel, or other relevant sales metric tools and programs
  • Prior work experience in the tech, digital, and/or analytics space encouraged
  • Exposure working in high-growth, performance-focused environments
  • Authentic and demonstrated ability to lead cross-functional teams
  • Outstanding written and verbal communication and presentation skills

Bachelor's degree


  • MBA

Please note that visa sponsorship is not available for this position.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here:


Keywords: New Relic, Austin , Director, Sales Strategy & Operations - Americas, Other , Austin, Texas

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