Amazon is looking for an IT Manager to lead a team of highly
skilled Engineers. This team is the escalation point of contact for
all critical IT related issues in Amazon Fulfillment Centers and
Amazon Logistics sites globally. The team is responsible for
providing critical support for the Amazon IT infrastructure and
other specialized technical services. The support provided by this
team will have global reach and support tens of thousands of Amazon
As an IT Manager you will be responsible for leading a team of
10-15 Engineers. In addition, you will be responsible for
end-to-end problem management for our IT infrastructure to include
coordinating with other engineering and support organizations, and
vendors to drive solutions. At Amazon, we ask our technical
managers to be strong engineers who can dive deep and get involved
in addition to being strong managers.
As a manager you will be expected to drive operational
excellence in everything we do. This includes creating processes,
procedures, and automation to improve efficiency in our day-to-day
tasks and projects. You will work closely on supporting our
internal customers and ensuring that their needs and issues are
You will be expected to drive quality into the metrics we report
to assist us in focusing on the areas that give us the best ROI.
This includes measurement of our resolution rates, project plans,
and response times.
Performance Management/Team Health
You will own all facets of performance and career management for
the team. Regular one-on-one meetings with all team members are
required. You will be expected to provide both technical and 'soft
skill' mentoring in order to maintain a well-rounded, world-class
organization. This includes project management, quality audits, and
coordination of training sessions with senior-level engineers as
well as day-to-day oversight of the team including scheduling.
You will be integral to developing and improving incident and
change management within the Networking space. Responsibilities
include driving initiatives regarding improvements to existing
tools & processes and providing feedback on new practices &
procedures in order to scale with the rapid expansion of the Amazon
platform and customer base.
Recruiting and Hiring
You will take the lead in hiring quality personnel who not only
fit the needs of the current organization but also will allow the
team to scale with platform and service growth. You will coordinate
with Amazon and external recruiting staff to evaluate potential
candidates, participate in initial phone screens and provide
relevant guidance and feedback during on-site interview loops. You
will also be responsible for ensuring that proper training takes
place for all new hires.
- A Bachelor's degree from an accredited university.
- Experience supporting enterprise level network
- 2+ years managing networking support teams or engineering
- 5+ years managing technical teams.
- Experience as Escalation Engineer or with problem
- Former role as a network engineer.
- Tech support experience.
- Demonstrated ability to automate basic tasks in Perl, Python,
Ruby or Java.
- CCNA/CCNP/JNCIA/JNCIS certifications a plus.
- Excellent interpersonal skills; ability to work successfully
with teams across the organization, including Engineering, Program
Management, Operations, and Senior Leadership.
This is an amazing opportunity in terms of responsibility,
interesting challenges and high visibility. We truly are looking
for the highest quality candidates, so you should expect a rigorous
Amazon is an Equal Opportunity Employer - Minority / Women /
Disability / Veteran / Gender Identity / Sexual Orientation