Rooms Inspector

Company: Sage Restaurant Group
Location: Austin
Posted on: June 10, 2021

Job Description:

We invite you to apply to the DoubleTree Austin, part of the Sage Hospitality management group. You are considering an award winning team with a 30 year history of success in the Austin hospitality market. Our beautiful hotel has been recognized for many years for outstanding performance and our service scores are currently among the top 20 of over 500 Doubletree Hotels in America! As a part of the Housekeeping Team, you will be the face of the Doubletree Hotel! We are seeking an energetic individual that loves creating extraordinary experiences for our guests and fellow associates. We are also honored to have been selected as a winner for the local Recognize Good Award for Ethics in Business and have received numerous accolades for our work in the community. We are committed to promoting an enriching work environment and are commitment to developing and promoting our winning team. We are loaded with perks: Medical, Dental, and Vision Insurance, 401 (k) with employer matching, Sage and Hilton Hotel Discounts across the US, and SO much more! Employee Referral Program- $200 to $1,000 based on position Free Onsite Parking Numerous recognition programs Vacation and Sick Time Paid Holidays Job Overview The Rooms Inspector ensures associates promptly clean public areas and guest rooms are maintained, cleaned and inspected to standard for resale to incoming guests. Responsible for training associates on customer service, cleaning standards, and adherence to the department's operations. Inspects rooms and assigned areas for cleanliness and maintenance. Responsibilities Supervise, coach, counsel and train Public Area Attendants, Room Attendants and Linen Runners. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. ssue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets. All other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience Experience required by position is from one to two years of employment in a related position with this company or other organization(s). Knowledge/Skills Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory skills. Ability to interpret reports Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate with guests and staff Ability to inspect guest rooms and review reports Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner. Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required. Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift. Sage Hospitality provides equal opportunity in employment to all associates and applicants. Accessibility Assistance: If you are an individual with a disability and would like to request an accommodation for help with your online application or completing any part of our selection process, please call or email us at the contact information above.

Keywords: Sage Restaurant Group, Austin , Rooms Inspector, Other , Austin, Texas