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Order Entry Representative

Company: Assa Abloy Americas
Location: Austin
Posted on: June 10, 2021

Job Description:

Job ID: HID1797#Securing your Future!We are a growing multinational technical security company based in Austin that offers its employees a fun work environment, flexibility, and career opportunity. You will be responsible for processing all orders received into Esker for the NAM region. You will additionally be required to support other regions (globally) as per business needs.What we are looking forManage all order entry tasks for NAM region as a priority, proactively supporting other regions as requiredEnsure customer information/ product information is accurately replicated in the OCR tool Esker; report any inconsistences and ensure resolved. Escalate to Order Entry Team Leader as appropriateInform the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolveEnsure high level of order entry accuracyBuild your knowledge of HID and HID products; attend training as requiredCustomer Service or Order management experience essential.Who you arePrevious experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI's is essentialSome technology experience would be an advantage.Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.Familiar with operating systems, such as Windows, etc.Previous experience of using the Oracle system would be a distinct advantage.Knowledge of using an OCR tool would be a distinct advantage.Why Should You Apply?Excellent terms and conditionsReasonable /Flexible hoursOn-the-job training and developmentWork as part of a global team HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global's technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet-helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. For more information, visit

Keywords: Assa Abloy Americas, Austin , Order Entry Representative, Other , Austin, Texas

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