Member Services Coordinator - Austin (Techspace)

Company: Industrious
Location: Austin
Posted on: June 10, 2021

Job Description:

We are seeking a Member Services Coordinator to join our TechSpace team in Austin, creating an incredible work experience for our members. This is an entry-level role. You'll be responsible for providing excellent customer service to TechSpace clients and vendors, assisting with day-to-day operations of the coworking space including sales & marketing, community outreach, event planning, client relationship management and other related operational tasks, all while maintaining a positive and enthusiastic attitude.

Responsibilities:

• Provide excellent customer service: assist members in a friendly & professional manner, greet all members, vendors, and guests warmly, and answer and transfer incoming calls with the highest level of customer service
• Maintain excellent relations with members in the space, vendors, and the local community by participating in and promoting larger community and in-house events
• Sort and distribute incoming and outgoing mail & packages
• Accurately input sales orders and service requests into CRM system
• Schedule meetings, book and maintain conference rooms for members
• Order & restock supplies for the location and events as needed: order groceries and office supplies in a timely manner; maintain clean and organized supply closets and pantry
• Take part in coordinating and facilitating professional, social, and educational events for members
• Provide excellent customer service, provide tours and product information with prospective and existing members
• Complete other errands and tasks around the office as needed

Requirements:

• High level of customer service and interpersonal skills
• Detail-oriented self-starter with an entrepreneurial attitude
• Ability to prioritize and multi-task in a fast-paced and dynamic environment; detail-oriented
• Problem-solving mentality with a "can do" attitude
• Highly energized and motivated individual who works well in a team environment
• Excellent communication skills, both written and verbal
• Must be personable and approachable with a positive and professional attitude
• Strong ability to interact comfortably with clients, vendors, internal service providers, potential members, and management team
• Able to proactively own & execute designated tasks independently, while working with minimum supervision
• Basic computer proficiency preferred (Google Drive, Excel, Gmail, and basic printer troubleshooting)

We kindly request that you do not call Industrious locations for employment inquiries.

Industrious in the News:

• CBRE Acquires 35% Stake in Flexible Workspace Firm Industrious
• The Continued Rise of Offices in a Virtual World: Industrious
• Flex-Office Provider Industrious Expands As Industry Contracts
• Future of Flex: How Employee Choice Could Change Offices for Good
• As Other Co-Working Spaces Struggle, Startup Industrious Stokes a Growing Niche

Industrious is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.

Keywords: Industrious, Austin , Member Services Coordinator - Austin (Techspace), Other , Austin, Texas