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Customer Service Representative needed!

Company: Animal Healthcare of Texas, P.C.
Location: Austin
Posted on: June 9, 2021

Job Description:

JOIN OUR FAMILY!Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you!VCA Anderson Mill Animal Hospital in Austin, TX is seeking a Client Service Representative to join our one-of-a-kind, 4-doctor GP practice!Our hospital has been serving the north Austin community for over 40 years. We are AHAA-accredited and believe in providing the best possible care to our patients. Our team is made up of experienced professionals focused on providing progressive, high-quality medicine. We are looking for a CSR committed to providing excellent customer service, with confidence and compassion.The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.At VCA Anderson Mill, we have a unique culture that values each person's individual skill and personality. There's something special about you and we are excited to learn more! Whether you are experienced Veterinary Client Service Specialist looking for the next step in your career or are new to the field, our team is ready to partner with you.Among the reasons to consider joining VCA are:Competitive WageGenerous employee pet discountsMedical, dental and vision insurance401KLife and Long Term Disability insuranceReady to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose-A BETTER WORLD FOR PETS.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Keywords: Animal Healthcare of Texas, P.C., Austin , Customer Service Representative needed!, Other , Austin, Texas

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